Benefit from the experience of others. Read the following customer case studies to learn about the experiences of our customers with Docusnap and the benefits and success they have achieved through the use of Docusnap.
Assitek Srl
IT system house |
1 - 100 IT system |
1.001 - 5.000 customer systems
Deutsche Telekom Technischer Service GmbH
Telecommunications company | > 5.000 IT system
Emmi Schweiz AG
Food processing company | 1.001 - 5.000 IT system
Heinemann GmbH
Ventilation technology company | 1 - 100 IT system
IBC Solar AG
Photovoltaic systems house | 501 - 1.000 IT system
Klocke Pharma-Service GmbH
Pharma company | 101 - 500 IT system
netgo GmbH
IT service company | 1 - 100 IT system
Swisscom IT Services AG
IT service company |
1.001 - 5.000 IT system |
>5.000 customer systems
Tropical Island Holding GmbH
Amusement park |
501 - 1.000 IT system |
> 50 servers, 300 clients customer systems
Assitek Srl
Industry: IT system house
IT environment: Customer networks from 20 to 2,000 IT systems, ca. 10 employees
Project: As an IT system house, it is essential for the company to support the customers as well as possible. Therefore, a documentation as detailed as possible of the customers’ whole IT is necessary. With the help of Docusnap, this is now carried out in an automated and repetitive manner.
Deutsche Telekom Technischer Service GmbH
Industry: Telecommunications company
IT environment: 18,000 employees at more than 1,000 locations, including around 9,000 service technicians in the field (private and business customers)
Project: The company was looking for a software solution that could analyze and document the customer's entire IT environment comprehensively and without much manual effort. Due to the customer clientele ranging from small business customers to large corporations, the software also had to be modular.
Emmi Schweiz AG
Industry: Food processing company
IT environment: approx. 800 servers and 2,000 clients at 9 locations
Project: Due to outsourcing to external companies, a complete overview of the entire IT network was missing. The IT team therefore needed comprehensive IT documentation in order to have an up-to-date overall picture of the entire IT network at all times.
IBC Solar AG
Industry: Photovoltaic systems house
IT environment: Ensuring comprehensive and always up-to-date IT documentation with a focus on having passwords and logins managed in a central location.
Project: Ensuring comprehensive and always up-to-date IT documentation with a focus on having passwords and logins managed in a central location.
Klocke Pharma-Service GmbH
Industry: Pharma company
IT environment: approx. 180 PC workstations, approx. 100 servers - most of them virtual, approx. 300 employees
Project: Always up-to-date, well-structured and comprehensive IT documentation. Before using Docusnap, the IT team only had access to partially outdated data and had to work with it, for example, during internal and external audits. Information had to be manually merged from various files and documents.
netgo GmbH
Industry: IT service company
IT environment: 6 locations with approx. 20 servers, 60 clients, > 50 employees
Project: As an IT service provider, it is crucial for NETGO GmbH to know the IT environment of their customers in detail with the help of comprehensive documentation. Especially for new customers, a comprehensive inventory is made at the beginning in order to understand existing structures and to be able to offer suitable solutions.
Swisscom IT Services AG
Industry: IT service company
IT environment: Customer sizes from 50 to 15,000 IT systems, approx. 3,000 employees
Project: The Infrastructure Services department primarily supports customers who still have their own infrastructure on site. The task is to comprehensively document the customers' networks in order to be able to advise the customers in the best possible way on the basis of the information gained from the documentation.