> ## Documentation Index
> Fetch the complete documentation index at: https://www.docusnap.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Looking Up Warranties Automatically

> What is locked on automatically determined warranties and how you trigger a refresh.

Warranties come into being in two ways: created by hand, or determined
automatically through a manufacturer lookup. Both sit in the same ITAM ›
*Warranties* list, but they behave differently. The automatic share appears
as a percentage in the *Automatic* tile.

## What Is Locked on Automatic Warranties

An automatically determined warranty can barely be edited in the interface:

| Field / Action | Manual warranty | Automatic warranty |
| - | - | - |
| *Warranty Name*, *Manufacturer* | editable | no pencil on the section |
| *Valid From*, *Valid Until* | editable with exactly one coverage | locked |
| Creating, changing, deleting coverages | possible | not possible |
| Linking/unlinking assets via *Relations* | possible | not possible |
| *Delete* on the detail page | present | missing |
| *Description* | editable | editable |

<Note>
  This also shows in the list: an automatic warranty carries no checkbox, so
  *Edit Warranties* and *Delete* act only on manually created warranties.
</Note>

*Description* remains the only field you can change on an automatic warranty
— everything else comes from the manufacturer and is overwritten at the next
lookup.

## Triggering a Refresh

The *Refresh Warranties in the Background* icon above the list triggers the
manufacturer lookup for **all** automatically determined warranties, not only
selected rows. The feedback appears immediately but only says whether the job
was accepted:

| Feedback | Meaning |
| - | - |
| "Warranties are being refreshed in the background." | The lookup starts. |
| A message naming a time | A cooldown is active — too soon after the last lookup. |
| "All warranties are up to date." | Nothing to look up — no automatic warranties, or all already current. |
| "Warranty refresh failed." | The lookup could not be triggered. |

<Note>
  The actual result arrives later as a notification through the bell — the
  immediate feedback says nothing about whether warranties were found or
  changed. While the call is running, a second click is blocked.
</Note>

## Recognizing Origin on the Asset

In the *Warranty* section on the asset, each entry carries its origin:
*Maintained Manually* or *Queried from Manufacturer*, the latter with a
lookup date where delivered. Neither the warranty list nor the detail page
shows this timestamp.

## Failed Lookups

<Note>
  The *Error* status is distinct from *Inactive*: *Error* means a failed
  manufacturer lookup, *Inactive* a warranty without valid coverage. The
  *Error* filter button pulls out exactly these cases.
</Note>

## Related

[Creating and Linking Warranties](/docs/en/itam/warranties) describes creating
warranties by hand with coverages and assets. All status values are listed in
the [ITAM Reference](/docs/en/itam/reference).


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.