> ## Documentation Index > Fetch the complete documentation index at: https://www.docusnap.com/docs/llms.txt > Use this file to discover all available pages before exploring further. # Support > Grant and revoke temporary Docusnap support access to your subscription. Under *Administration › Support* you give Docusnap support temporary access to your subscription — for analysis and troubleshooting. ## Support Access The page shows no table, only a single tile with the current state. There is at most one active session per subscription; granting access again replaces an existing session instead of creating a second one. | State | Display | | - | - | | no access | "No Support Access Active", *Grant Access* button | | access active | "Support access active through" with the last valid day, "Granted on" with the day it was granted, *Revoke Access* button | Who used the access is not shown on screen — the interface no longer supplies an identifier for it. ## Grant Access *Grant Access* requires the *Valid Until* date: | Boundary | Value | | - | - | | earliest date | tomorrow | | latest date | in seven days | Access ends at the end of the chosen day and can be revoked at any time before that. ## Revoke Access *Revoke Access* shows a confirmation; once confirmed, support access ends immediately. ## History Once at least one session has expired or been revoked, the *History* section lists up to 20 past sessions, newest first: | Column | Content | | - | - | | *Granted On* | when the access was granted | | *Granted By* | email of the user who granted it; a dash if that account has since been deleted | | *Ended On* | when the access actually ended | | *Reason* | *Revoked* or *Expired* | The still-running session does not appear in the history — it is already the tile above. ## Related Roles and permissions for administration are described under [Users and Roles](/docs/en/settings/users). This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.