Training & Support

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Docusnap Training and Support

Powerful Support for a Powerful Product

Services

Professional Consulting and Support

As the leading provider of IT documentation software, we are constantly striving to satisfy our customers. It is our permanent goal to provide optimum service in all areas. Docusnap can be customized to meet the individual requirements of each of our customers.

  • Implementation Workshop
  • Customizing
  • Report Design
  • Adapting the Documentation to Your Corporate Design

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Service

Docusnap Training

Fully leverage all Docusnap features

Getting along with the basics of the Docusnap software solution is no challenge for an IT expert. However, the whole thing becomes tricky as soon as you want to exploit the full potential of the many features Docusnap offers. In order to provide our customers with optimum support for the efficient use of all Docusnap features, we established the Docusnap Academy.

Training Program

  • Product training
  • Customer specific training
  • Workshop for decision makers
  • Implementation / operation workshop

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Training Calendar

  • Calendar
  • Training cities
  • Hotels
  • Training topics

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Academy

Sample Documentation

See how Docusnap is used in practice

A sample documentation in HTML format is available for you to get a first impression of how powerful Docusnap is. Such an HTML export can be created in Docusnap at any time by a simple click of the mouse or as a scheduled task. This HTML variant allows easy access to the entire IT documentation that has been created.

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Sample Documentation

Sample Reports

Hands-on Report Examples

Docusnap comes with a number of meaningful and extensive pre-defined reports. These reports can be scheduled to run at any desired point in time. To give you a glimpse at the reporting capabilities of Docusnap, we prepared a few sample reports in PDF format.

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Sample Reports

User Support

Assistance, tips, and tricks around Docusnap

All Docusnap features are described in detail in the Docusnap User Manual. For the Customizing feature and the Report Designer, a separate Configuration Manual is available. Our “How To” collection contains information on specific topics related to the Docusnap installation.

Manuals

  • User Manual
  • Customizing Manual
  • Online / PDF

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How To

  • Instructions
  • Practical tips
  • Configurations

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System Requirements

  • Platforms
  • Installation prerequisites
  • Documentation Prerequisites

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Version History

  • History
  • Versions
  • Features

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User Support

Contact the Support Team

Many roads lead to support

Did you come across a question or problem while using Docusnap? Or do you need help from our support team on a particular feature? There are several ways to get help: Ring up our Support Team, send an e-mail, or use our contact form.

  • Individual Assistance
  • Contact Addresses
  • Free Support

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Contact Support

Training & Support