A warranty is a record of its own consisting of a name, a manufacturer, a
list of Coverages, and linked Assets. Its term follows from the
coverages: Valid From is the earliest start date, Valid Until the latest
end date among all coverages.
Warranties come into being in two ways: created by hand, or determined
automatically through a manufacturer lookup. What that means for editability
is described under
Looking Up Warranties Automatically.
Overview
ITAM › Warranties summarizes the state in five figures: Total, Active
(with the covered share as a percentage), Expiring Soon (ending in less
than 180 days), Expired, and Automatic (the share from the manufacturer
lookup). The list shows Name, Manufacturer, Valid From, Valid Until,
and Status, with a filter button per status above it. You can group the
list by Manufacturer and Status, as in every list; see
Lists and filters.
Expiring Soon shows the warranties ending in the next months—the basis
for renewal or replacement.
Creating a Warranty
The Warranty button opens the Create Warranty dialog. Required are the
Warranty Name and at least one coverage with Name, Valid From,
and Valid Until; Manufacturer and linking assets are optional and can be
added later. Only devices can be selected for linking—warranties apply to
devices only.
If you already select assets while creating the warranty, the dialog shows
the required Relation Type field—the same logic as linking anywhere else.
If only the asset linking fails after creating a warranty with assets
selected, the warranty still counts as created. Add the links afterwards on
the warranty’s Relations tab—creating it again produces a second
warranty.
Editing Coverages and Assets
The detail page has four tabs: Overview (term, status, remaining days),
Coverages, Relations, and Journal. You add and edit coverages on the
Coverages tab, for manually created warranties only. The Relations tab links and unlinks assets the same way
as everywhere else in the product.
Start and end date can only be edited directly on the overview if the
warranty has exactly one coverage. With several coverages, set the dates on
the Coverages tab.
Deleting a coverage is final and cannot be undone. Every change to a coverage
affects the warranty’s term and status—and with it the display on the
linked assets.
