Skip to main content
The gateway writes its log on the machine it runs on. The gateway’s window shows it in the Logging tab; in the browser you only see an excerpt, in the Diagnostics tab of the gateway detail page.

​
Reading the log

The Log table has the columns Time, Level, Message and Source; a search field above it filters across all four columns. At most 500 entries are shown, the most recent by timestamp. Older entries are only available through the export (see below); the table does not load further pages.
Open log directory takes you straight to %ProgramData%\Docusnap\EnterpriseGateway, where the log files and the configuration are stored.

​
Log level and file rotation

The tab has three settings: Logging level:, Maximum log file size (MB): and Maximum number of log files:. The level has five values — Information, Warning, Error, Debug, None.
If the stored configuration carries a level the gateway does not know, it selects None and reports the unknown level in a red banner. Logging is then disabled. Select a valid level before you Save – saving without your own selection stores None.
You can set the same level in the browser under Logging and Support. The file size is entered here in megabytes, in the browser through a separate unit field.
Save also checks the IP ranges from the Registration tab — if one of them is invalid, saving the logging settings fails as well.

​
Exporting for support

Export creates an archive in a directory you choose, with a timestamp in its name (Supportfiles-….zip). It contains every log file plus JSON files with the versions of the scan modules and the gateway, the loaded assemblies, and the gateway’s start and system information.
Give support this archive, not a printout of the table: only the archive contains the complete set.

​
Deleting logs

Delete logs asks for confirmation and then works through the files from newest to oldest. The newest file is emptied rather than deleted, because the service keeps writing to it; the others are removed.
This cannot be undone, and it also affects entries the table no longer shows because of its limit. Export first if you still need the set.

​
Viewing loaded assemblies

Three further, read-only tabs show what the gateway has loaded: The values come from the running process. In the browser, the Diagnostics tab combines the same information into one table and adds status and the time of the last update. State, configuration and remote access to the log and diagnostics are covered in Managing Gateways.