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Under Administration › Support you give Docusnap support temporary access to your subscription — for analysis and troubleshooting.

Support Access

The page shows no table, only a single tile with the current state. There is at most one active session per subscription; granting access again replaces an existing session instead of creating a second one.
Who used the access is not shown on screen — the interface no longer supplies an identifier for it.

Grant Access

Grant Access requires the Valid Until date: Access ends at the end of the chosen day and can be revoked at any time before that.

Revoke Access

Revoke Access shows a confirmation; once confirmed, support access ends immediately.

History

Once at least one session has expired or been revoked, the History section lists up to 20 past sessions, newest first: The still-running session does not appear in the history — it is already the tile above. Roles and permissions for administration are described under Users and Roles.