General Terms and Conditions

Issue: February 2021

§1. Object of the Contract

1.1. The object of the Contract is the provision of the software Docusnap (hereinafter referred to as “Software”) by the company Docusnap GmbH, Franz-Larcher-Str. 4, D-83088 Kiefersfelden, (hereinafter referred to as “Licensor”) to the user of the Software (hereinafter referred to as “Licensee”). Docusnap is a computer program for the inventory, documentation and analysis of IT infrastructures.

1.2. The Software is either provided permanently (purchase option) or temporarily (rental option) .

1.3. The Licensor’s offer is solely aimed at commercial customers and public bodies. The customer assures that it is not a consumer in the sense of § 13 BGB [German Civil Code].

1.4. The Software is offered in various product editions: Basic, SAM, Security, Premium and Ultimate.

a. Docusnap Basic, SAM, Security, Premium and Ultimate Edition: The exact scope of performance of the individual editions is available
The Basic, SAM, Security, Premium and Ultimate Editions are licensed according to § 2 depending on the respective network size.

b. Docusnap Enterprise: Licensees who purchased the Enterprise Edition of the Software in the past can use the Software to the functional extent provided by the Ultimate Edition with the limitation that the use of the Docusnap Discovery Services requires the purchase of a separate licence, which is calculated according to § 2.1.

1.5. The demo version of the Software enables the use of the Software in the Ultimate Edition for a limited time for the purpose of testing the Software. After the end of the trial period, the software can no longer be used.

§2. Licence Calculation and Scope

2.1. The basis for the calculation of the licence is the sum of all network sizes captured with the Software. The network size is the sum of all systems (work stations and servers) in a network. This includes Windows systems (server and desktop operating systems), Linux and Mac OS/X systems, Unix and Thin-Clients. Both virtual and physical systems are counted. Mobile devices (smartphones, tablets) and SNMP systems such as routers, printers, switches and other active network participants are excluded from the calculation.

2.2. When using the Software, the Software verifies the licensed number of systems with the actual number of systems to be inventoried. Additionally, a verification against the existing active computer accounts in the Active Directory Services (ADS) is performed. If the number of systems to be inventoried or the existing computer accounts exceed the licence size, the functionality of the Software is limited.

§3. Conclusion of the Contract

When placing an order in the Licensor’s web shop, the Licensee issues a binding offer to conclude a purchase contract (purchase option) or to conclude a rental contract (rental option). The contract is concluded when the Licensor accepts the offer in the form of an order confirmation by email.

§4. Remuneration

The purchase prices or the rent for the Docusnap Basic, SAM, Security, Premium and Ultimate Editions are calculated depending on the selected product edition and the sum of all network sizes pursuant to § 2.1 on the Licensor’s website with a licence calculator and shown during the order process in the web shop.

§5. Contract Duration of the Rental Option

5.1. In the case of the rental option, the rental contract is concluded for a specified period. The Licensee can select from different rental periods when concluding the contract. On expiry of the rental period selected by the Licensee, the rental contract is extended automatically by the duration of the rental period, unless it is terminated before expiry of the rental period in the customer portal. Termination may also be in writing or in text form. Termination in writing or in text form must be received by the Licensor at the latest one week before expiry of the rental period.

5.2. The option of extraordinary termination for an important reason remains unaffected. An important reason exists if, under consideration of all the circumstances of the individual case and under consideration of the mutual interests, the terminating party cannot reasonably be expected to continue the contractual relationship until the agreed expiry. This is in particular the case if insolvency proceedings are opened against the Licensor’s assets and the insolvency administrator refuses to enter into this Contract.

§6. Docusnap Service Contract

6.1. In the case of the purchase option, the Basic, SAM, Security, Premium and Ultimate Editions can only be purchased together with a Docusnap Service Contract provided by the Licensor that is valid for at least one year. The object of this separate contract is the further development of the Software and the support.

6.2. The separate conditions of the Docusnap Service Contract apply.

§7. Download and Installation

7.1. The Software can be downloaded by the Licensee on the Licensor’s website The Licensee must ensure that it suitably and durably secures the downloaded installation file for any later re-installations.

7.2.The Software is installed by the Licensee, unless agreed otherwise.

§8. Interoperability and Effects on Systems or Networks

8.1. The Software has been developed and tested by the Licensor in good faith. Nevertheless, the Licensor is not able to simulate all possible system and software environments and test the Software for corresponding, long-term compatibility. The Licensee must ensure that the Software is tested by qualified IT staff before use in productive systems and system environments, in particular the effects on systems and networks with regard to the interoperability with other computer programs. The Licensor shall not be liable for downtimes due to the disregard of this obligation.

8.2. The Licensee has an increased obligation pursuant to § 8.1 in areas with a particular risk in the sense of § 9.4.d.

8.3. The Licensee must inform the Licensor immediately if any anomalies arise during the use of the Software, in particular in the case of incompatibilities and negative effects on systems and networks.

§9. Rights of Use

9.1. The Licensee has the non-exclusive, non-transferable right to use the Software within the framework of the following conditions of use. The above right of use is not limited by time in the case of the purchase option and is limited to the duration of the rental period in the case of the rental option.

9.2. The Licensee can only use the Software if it activates the Software online following installation. For this, the Licensee must enter an activation code which it receives from the Licensor by email. If there is no internet connection, the Licensor also offers the option of an offline activation. On expiry of the rental period, the Software is deactivated by the Licensor.

9.3. The Software may not be passed on to third parties or decompiled (i.e. returned into the source code) without the agreement of the Licensor, unless this is expressly permitted through this licence agreement or by law. If reverse engineering, decompiling or disassembling (hereinafter referred to as “Decompiling”) is required to achieve interoperability with other computer programs, the Licensee must contact the Licensor prior to Decompiling the Software and request provision of the information required to achieve such interoperability. If the Licensor provides this information for the interoperability without culpable hesitation, the Licensee is not entitled to Decompile the Software.

9.4. The Licensee is not entitled to, either itself or through a third party:

a. sub-license or sell, let, loan or lease the Software or any part of the Software;

b. change the Software in its entirety or in part or to create derivative works that are based in whole or in part on the Software;

c. remove the Software’s existing protective mechanisms against unauthorised use or to circumvent them, unless this is required to achieve error-free use. Copyright notices, serial numbers as well as any Software identification features must also not be removed or changed. The same applies for a suppression of the on-screen display of such features;

d. use the Software without the Licensor’s express written agreement (prior consent) in high-risk areas that require fault-free permanent operation of relevant systems where an error in the Software may result in immediate danger to life, limb or health or in considerable material or environmental damages (high-risk activities and high-availability activities, in particular the operation of nuclear power stations, weapons systems, aviation navigation or aviation communication systems, life support systems or appliances, machine and production processes in the manufacturing of pharmaceuticals and foods). Without its express written agreement, the Licensor shall not warrant and guarantee that the Software is suitable for high-risk activities and high-availability activities.

9.5. The above rights of use are granted subject to conditions precedent at the point in time the full purchase price is paid or, as applicable, when the full rent is paid. Until this point in time, the Licensor agrees to the use of the Software in accordance with the above conditions.

§10. Further development of the Software and Support

10.1. Purchase option

For the Basic, SAM, Security, Premium and Ultimate Editions, the Licensor develops the Software further and provides support within the framework of the Docusnap Service Contract (§ 6).

10.2. Rental option

For the Basic, SAM, Security, Premium and Ultimate Editions, the Licensor develops the Software further and provides support without a separate remuneration to the Licensor being due. §§ 2, 3, 4, 5, 6, 8, 9 and 10 of the Docusnap Service Contract apply accordingly.

§11. Liability for Material and Legal Defects

11.1. Technical data, specifications and performance indications in public statements, in particular in adverts, do not constitute indications of quality. The functionality of the Software is dependent on the description in the user documentation that can be viewed on the Licensor’s website and its supplementary agreements.

11.2. The Licensor warrants the functionality of the Software only within the framework of the respectively applicable system requirements that can be viewed on the website

11.3. Purchase option

a. In the case of the purchase option, claims for defects lapse within a period of twelve months from first activation.

b. Subsequent fulfilment is provided exclusively through removal of the defect. The defect is usually removed by providing an update.

c. Until the Licensee has paid the remuneration due pursuant to this Contract in full and does not have a legitimate interest in retaining the full remuneration, the Licensor is entitled to refuse subsequent fulfilment.

11.4. Rental option

a. The Licensor warrants the maintenance of the contractually agreed condition of the Software for the contract term and also that the use of the Software according to the contract does not violate any third-party rights. The Licensor shall remove any material and legal defects of the Software that arise in due course.

b. The Licensee is obligated to inform the Licensor of defects of the Software on discovery without delay. For material defects, this includes the description of the time the defect occurred and the circumstances.

c. Strict liability for initial defects pursuant to § 536(1) BGB is precluded. The Licensor’s liability for culpability remains unaffected.

11.5. The Licensee shall support the Licensor in the detection and removal of defects and, in particular, provide error information (EventLog, DocusnapLog, Remote Analysis Option) that show the circumstances in which the error occurred.

§12. Liability

12.1.The Licensor is strictly liable only in the case of intent or gross negligence and in the case of a negligent violation of fundamental contractual obligations, without the fulfilment of which an orderly execution of the contract would not be possible and on the compliance with which the contractual partner may ordinarily rely. The Licensor’s liability for damages arising from injury to life, limb or health is unlimited. 

12.2. In the case of simple negligence, the Licensor’s liability is limited per claim to the foreseeable loss typical for the contract, at maximum however to the amount that the Licensee paid for the Software as purchase price or, as applicable, as rent for the selected rental period.

12.3. Liability pursuant to the German Product Liability Act remains unaffected by the sections above.

12.4. The Licensor must take the due care and attention usual to this particular industry. When determining whether the Licensor is at fault, the Licensee and the Licensor agree that it is not possible to produce the Software without any errors.

12.5. The Licensor shall not be liable for the loss of data and/or programs if the damage is the result of the Licensee failing to undertake daily data backups and to thus ensure that lost data can be restored with an acceptable effort.

12.6. The above regulations also apply towards the Licensor’s fulfilment agents.

§13. Data protection

13.1. The Licensor undertakes to comply with the German data protection regulations.

13.2. When activating the Software online, an activation key is transmitted online and stored. This activation key is used to verify the Licensee’s rights of use.

13.3. The Licensee agrees to the Software regularly capturing data on the functionality of the Software and transmitting it to the Licensor, who will store and analyse the data for the purpose of improving the Software. The capturing, storage and analysis of the Software is performed in a fully anonymised form and does not contain any personal data. The data will not be sold on under any circumstances. This data collection and analysis can be deactivated in the Basic, SAM, Security, Premium and Ultimate Editions.

§14. Changing the Licence Agreement for the Rental Option

14.1. In the case of the rental option, the Licensor reserves the right to change this licence agreement at any time under compliance with a suitable notice period of at least six weeks. Notice is provided by sending the changed licence agreement in text form to the Licensee under indication of the point in time from which the change shall come into force.

14.2. If the Licensee does not object to the changed licence agreement within six weeks of receipt in written or text form, the changed licence agreement is considered to have been accepted.

14.3. If the Licensee objects in due time pursuant to the above section, both parties shall be entitled to terminate the contract at the point in time at which the change of the licence agreement comes into force. The Licensee shall be reimbursed by the Licensor for any rent already paid for the future.

§15. Authority to terminate existing cleverbridge Contracts

15.1. Licensee authorizes Licensor to terminate any existing Docusnap rental agreements with the previous payment provider cleverbridge AG, Gereonstr. 43-65, 50670 Cologne, Germany, on behalf of Licensee.

§16. Final Clauses

16.1. Should individual provisions of this Contract be or become ineffective in whole or in part, the validity of the remaining provisions shall not be affected. The parties already agree at this stage that in this case the invalid provision shall be replaced by a valid provision that is as close as possible to the economic intent of the invalid provision. The same applies to any regulatory gaps contained in the Agreement.

16.2. A right of retention can only be exercised on the basis of counter claims arising from the respective contractual relationship.

16.3. The contractual parties may only offset claims that have been determined by a court of law or that are undisputed.

16.4. German law under exclusion of UN sales law applies.

16.5. The exclusive place of jurisdiction for all disputes arising from or in connection with this Contract is the court responsible for the location of the Licensor’s head office, providing the Licensee is a merchant.