Customer case studies

ABT Sportsline operates an IT infrastructure across three buildings – with a small team and growing compliance requirements. As part of the TISAX certification process, it quickly became clear: manual IT documentation was insufficient. Since summer 2025, Docusnap will ensure that all relevant systems, structures, and dependencies are documented automatically and kept up-to-date.

In order to comply with very specific standards when securing credit card data as part of “PCI-DSS Compliance”, a software solution is being sought which can guarantee maximum data security at all times.

The task is to optimally protect the IT of a company that operates in a high-security environment. The basis for this is an up-to-date and complete overview of the entire IT environment. Before using Docusnap, the IT team tried to do this by manually maintaining lists.

It is of great importance for a hospital operator to have an overview of the entire IT infrastructure at all times. Since sensitive patient data is used in healthcare, a particularly high level of IT security must also be ensured by immediately identifying risks and taking appropriate measures.

As an IT system house, it is essential for the company to support the customers as well as possible. Therefore, a documentation as detailed as possible of the customers’ whole IT is necessary. With the help of Docusnap, this is now carried out in an automated and repetitive manner.

To comprehensively document the IT network of the Bavarian State Parliament and clearly present distributed authorizations so that the individual factions in the IT infrastructure are strictly separated. Automation should also reduce the time burden on the IT department.

By using Docusnap, monitoring the IT infrastructure is more efficient and easier. The software saved considerable time and resources, especially when training new IT employees.

The company was looking for a software solution that could analyze and document the customer's entire IT environment comprehensively and without much manual effort. Due to the customer clientele ranging from small business customers to large corporations, the software also had to be modular.

Due to outsourcing to external companies, a complete overview of the entire IT network was missing. The IT team therefore needed comprehensive IT documentation in order to have an up-to-date overall picture of the entire IT network at all times.

The Feickert group has been a reliable partner in sewer and water pipeline construction as well as in special civil engineering for decades. With a constantly growing IT infrastructure, Feickert was faced with the challenge of finding a cost-effective and functionally comprehensive solution for IT documentation.

The GRAWE Group, with around 5,000 employees in 14 countries, needed to standardize its IT documentation in accordance with DORA guidelines and make it audit-compliant. Read how you achieved this in our case study.

The IT team needs automated IT documentation in order to always have an up-to-date overall picture of the entire IT network and, in particular, of the current authorization structure in the Active Directory.

Ensuring comprehensive and always up-to-date IT documentation and relieving the system administrator so that time remains for other tasks.

Ensuring comprehensive and always up-to-date IT documentation with a focus on having passwords and logins managed in a central location.

The IFN Schönow, Institute for Agricultural Reproduction Techniques, was faced with the problem of manually documenting its IT infrastructure in an Access database. Although it was able to display all necessary information, the lack of user-friendliness and inadequate automation options made it necessary to search for a more efficient solution.

Always up-to-date, well-structured and comprehensive IT documentation. Before using Docusnap, the IT team only had access to partially outdated data and had to work with it, for example, during internal and external audits. Information had to be manually merged from various files and documents.

With Docusnap, Mederer GmbH (known for the Trolli brand) has created a central solution to always keep track of the entire infrastructure in everyday IT life and at the same time significantly reduce manual processes. Find out more about how Mederer has raised transparency and security to a new level with this efficient documentation solution.

The Medialine Group is an IT system house with 500 employees, including 250 in IT, who manage around 1200 devices at 19 locations. The challenge lay in inefficiency due to established infrastructures and the lack of up-to-date IT documentation and inventories. With the help of Docusnap, information management efficiency was significantly improved and important resources were saved.

As an IT service provider, it is crucial for NETGO GmbH to know the IT environment of their customers in detail with the help of comprehensive documentation. Especially for new customers, a comprehensive inventory is made at the beginning in order to understand existing structures and to be able to offer suitable solutions.

Our premium partner NetPlans optimizes IT documentation and strengthens its customer service with Docusnap — automatically, reliably and in partnership.

Nolte Küchen GmbH & Co. KG, Germany's third-largest kitchen manufacturer, was able to document their confusing server landscape more efficiently by using Docusnap. As a result, the IT department was able to meet the requirements of ISO 27001 certification and replace manual, error-prone processes. With Docusnap, the IT infrastructure was optimized more transparently and sustainably.

For the IT department of Omega Technology GmbH & Co. KG, error-free and time-consuming IT inventory and documentation is of great importance. This guarantees good preparation for license audits as well as time and cost savings.

PCT Maschinenbau GmbH (formerly POLAR Cutting Technologies GmbH) was faced with the task of inventoriing and documenting its 80-100 servers and 250 clients without time-consuming Excel lists. With Docusnap, the two-person IT team now carries out automated, scheduled scans, receives detailed reports and saves around 50% of working time. Read more about this in our case study.

Phoenix Contact AG, the Swiss sales subsidiary of the global Phoenix Contact Group, uses Docusnap to automate and centralize the documentation of its local IT infrastructure. This allows the IT team to keep track of systems that fall between the cracks of central corporate tools, covering everything from inventory management to audit-ready documentation.

The aim was to find a way to automatically record the IT infrastructure used as well as the software and other resources used per branch office and to document them in so-called branch handbooks.

Improve the information situation regarding IT among the company's individual customers and no longer carry out manual recording in order to make work processes more efficient, save costs and better plan work resources.

SLG Prüf- und Zertifizierungs GmbH fundamentally optimized its IT documentation with Docusnap. Instead of scattered Excel lists, a central, automated solution now ensures full transparency and audit security. Learn how the IT team saves time and makes processes more efficient.

The Infrastructure Services department primarily supports customers who still have their own infrastructure on site. The task is to comprehensively document the customers' networks in order to be able to advise the customers in the best possible way on the basis of the information gained from the documentation.

The focus of our activities is on license testing and consulting. In order to be able to provide customers with the best possible advice, MAIER IT SYSTEMS must always inventory their networks up to date and comprehensively.

Comprehensive documentation of the IT infrastructure and relief of the IT department, leaving time for other tasks.

The company's IT service desk should be rebuilt with the aim of implementing a standardized CMDB (Configuration Management Database). It should be possible to process incoming tickets quickly and efficiently, which requires meaningful and always up-to-date data.