All services available

The status page shows the service status and an outage history. Is there an issue that is not displayed here? Contact us at support@docusnap.com

No items found.
No items found.

Authentication

Login for Docusnap365, myDocusnap, Ideas Portal, Community and Support Portal

Operational

myDocusnap

Administration portal for Docusnap and Docusnap365 contracts and billing.

Operational

Docusnap Warranty Check

Query hardware warranty via manufacturer portals and interfaces.

Operational

Docusnap Activation

Service for performing online licsense activations for Docusnap.

Operational

Docusnap Offline Activation

Service for performing offline activations for Docusnap.

Operational

Docusnap365

SaaS Service for Docusnap365

Operational

Maintenance & Limitations

Certificate expired

from

29.5.2025 22:00

to

30.5.2025 9:45

29.5.2025 22:00

The SSL certificate used for secure communication between Docusnap365 and external services expired on 29.05.2025. As a result, disruptions may occur in API calls, authentication processes, or integrations.

30.5.2025 7:30

Upon identifying the issue, the certificate validity was checked. It was found that the certificate had already expired, causing disruptions in communication with external services.

30.5.2025 9:45

A new SSL certificate was generated and successfully applied. Communication with external services has been fully restored.

Microsoft Storage Service unstable

from

14.5.2025 15:30

to

15.5.2025 8:00

14.5.2025 15:30

Stability issues with Microsoft Storage Service are causing errors in Docusnap365. For example, job execution may fail.

14.5.2025 16:00

Microsoft is already working on a solution. A timeframe for when this will be available is currently not provided.

15.5.2025 8:00

The incident affecting Service Management Operations has been resolved. Service management calls are now running smoothly again

Outage in Offline Activation

from

14.2.2025 10:00

to

14.2.2025 11:00

14.2.2025 10:00

The offline activation of Docusnap is currently disrupted. The generation or processing of the activation file is not working.

14.2.2025 10:30

The disruption is caused by a CORS issue. Requests to process the activation file are being blocked by the browser. We are analyzing the root cause and working on a fix.

14.2.2025 11:00

The CORS issue affecting offline activation has been resolved. Activation files can now be generated and processed as expected.

Service disruption: Dell Warranty Check

from

28.2.2025 12:00

to

6.3.2025 10:00

28.2.2025 12:00

The website used for Dell warranty status checks is currently unavailable. This may cause errors or delays when performing warranty lookups.

28.2.2025 15:00

The Dell website for warranty checks is currently experiencing intermittent outages. As a result, warranty checks cannot be performed. We are monitoring the situation and evaluating possible workarounds.

6.3.2025 10:00

Dell warranty status checks have been switched to the REST API. This restores stable functionality, independent of the availability of the original website.

Migration to a new authentication provider

from

13.2.2025 15:00

to

13.2.2025 17:00

During this maintenance, we will switch to a new authentication provider. Temporary login interruptions may occur. After completion, the new login process will be active.

Docusnap Activation

myDocusnap

Authentication

Docusnap Warranty Check

Docusnap Offline Activation

Docusnap365

All limitations and maintenance