All services available

The status page shows the service status and an outage history. Is there an issue that is not displayed here? Contact us at support@docusnap.com

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Authentication

Anmeldung für Docusnap365, myDocusnap, Ideenportal, Community und Supportportal

Operational

myDocusnap

Verwaltungsportal für Docusnap und Docusnap365 Verträge und Abrechnungen.

Operational

Docusnap Warranty Check

Abfrage von Hardwaregarantie über Herstellerportale und Schnittstellen.

Operational

Docusnap Activation

Service für die Durchführung der Online-Lizenz-Aktivierungen für Docusnap.

Operational

Docusnap Offline Activation

Service für die Durchführung von Offline Aktivierungen für Docusnap.

Operational

Docusnap365

SaaS Service für Docusnap365

Operational

Maintenance & Limitations

Outage in Offline Activation

from

14.2.2025 10:00

to

14.2.2025 11:00

14.2.2025 10:00

The offline activation of Docusnap is currently disrupted. The generation or processing of the activation file is not working.

14.2.2025 10:30

The disruption is caused by a CORS issue. Requests to process the activation file are being blocked by the browser. We are analyzing the root cause and working on a fix.

14.2.2025 11:00

The CORS issue affecting offline activation has been resolved. Activation files can now be generated and processed as expected.

Service disruption: Dell Warranty Check

from

28.2.2025 12:00

to

6.3.2025 10:00

28.2.2025 12:00

The website used for Dell warranty status checks is currently unavailable. This may cause errors or delays when performing warranty lookups.

28.2.2025 15:00

The Dell website for warranty checks is currently experiencing intermittent outages. As a result, warranty checks cannot be performed. We are monitoring the situation and evaluating possible workarounds.

6.3.2025 10:00

Dell warranty status checks have been switched to the REST API. This restores stable functionality, independent of the availability of the original website.

Migration to a new authentication provider

from

13.2.2025 15:00

to

13.2.2025 17:00

During this maintenance, we will switch to a new authentication provider. Temporary login interruptions may occur. After completion, the new login process will be active.

Docusnap Activation

myDocusnap

Authentication

Docusnap Warranty Check

Docusnap Offline Activation

Docusnap365

All limitations and maintenance