Data Privacy Statement

Which Personal Data Do We Collect And How Do We Use It?

We are committed to protecting your personal data and comply with the applicable legal regulations. This data privacy statement is meant to inform you as to which type of data we collect for which purpose and in which situations it will be disclosed to third parties.

On our website, personal data will be collected and processed only as is necessary in order to make information available to you, our customer, and as is required for processing of contracts. Data will only be disclosed to third parties if this is necessary to enforce our own rights, in particular due payment claims against customers in arrears, or if we are legally bound to do so. Data indispensable for the purpose of performing a contract will be disclosed to the parties responsible for processing your order.

Our server statistics automatically store data transmitted to us by your browser. These are:

  • Browser type and version
  • Operating system used
  • Referrer URL (the site visited before)
  • Timestamp of server request

This data usually cannot be attributed to particular persons. This data will not be merged with other data sources. Moreover, the data will be deleted after statistical evaluation after two weeks at the latest.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”)

1600 Amphitheatre Parkway
Mountain View
CA 94043
USA

Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. If IP anonymization is enabled for this website, however, Google will truncate your IP address within member states of the European Union or other contracting states of the Agreement on the European Economic Area before transmission. Only in exceptional cases, the full IP address will be sent to a Google server in the USA and will be truncated there. Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services related to website activity and Internet usage for the website operator. Google will not associate the IP address transmitted by your browser with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this, you may not be able to use the full functionality of this website.

In addition, you can prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) by Google, as well as the processing of such data by Google by downloading and installing a browser plug-in available at the following link: tools.google.com/dlpage/gaoptout?hl=en.

For more information, please refer to https://support.google.com/analytics/answer/6004245?hl=en (general information on Google Analytics and data privacy). Please note that on this website, the “gat._anonymizeIp();” code was added to Google Analytics to ensure the anonymized collection of IP addresses (so-called IP masking).

Google AdWords

To draw the attention of potential users and customers to our online offers, we use the “Google AdWords” online promotion service, and, within Google AdWords, the Conversion Tracking feature, an analysis service of Google Inc. (Google)

1600 Amphitheatre Parkway
Mountain View
CA 94043
USA

Conversion Tracking means that Google AdWords sets a cookie on your computer (“conversion cookie”) if you reached our website via a Google ad. These cookies become invalid after 30 days and are not used for personal identification purposes. If the cookie has not expired yet when you visit particular pages of our website, we and Google can see that you clicked the ad and thus were redirected to our website. Every AdWords customer is assigned a different cookie. This means that cookies cannot be tracked across the websites of AdWords customers. The information obtained through the conversion cookie is used to create conversion statistics for AdWords customers who have opted to use the Conversion Tracking feature. This way, AdWords customers learn how many users clicked their ad altogether and were redirected to a website that includes a conversion tracking tag. However, they do not receive any information that enables them to identify the actual users personally.

If you do not want to take part in the tracking procedure, you can, here again, prevent the cookie required for this feature from being set, e.g. by using the browser setting that generally disables cookies. Another way to disable conversion tracking cookies is to use a browser setting that blocks setting of cookies by the “googleadservices.com” domain. The data privacy statement by Google related to Conversion Tracking is accessible at https://services.google.com/sitestats/en.html.

unbounce

To inform prospects as much and as comprehensively as possible and to continuously improve on our offers, itelio GmbH employs the unbounce service provided by the Canadian company

unbounce Marketing Solutions Inc.
400-401 West Georgia Street
Vancouver, BC
Canada
V6B 5A1

unbounce hosts individual pages of our website for promotions or advertising campaigns and supplies itelio GmbH with evaluations of the prospects’ activities. In this process, your browser directly communicates with unbounce so that your IP address can be transmitted and cookies can be set. All input made by the user on these pages is stored with unbounce.

For more information on unbounce and the privacy policy in force at unbounce, click here: http://unbounce.com/privacy/

cleverbridge

For handling the ordering and invoicing procedures for our software through our website, we cooperate with

cleverbridge AG
Brabanter Str. 2-4
50674 Köln
Germany

to enable you to comfortably order and pay items via the Internet. Personal data is only passed on to this or similar providers if an adequate agreement about the processing of order data has been concluded. Personal data is only disclosed to the least extent required for the purpose in question. The affected companies must adhere to the applicable data privacy regulations, treat personal data confidentially, and may, under no circumstances, use them for their own business purposes. For the data privacy policy of cleverbridge AG, refer to https://store.docusnap.com/1428/?scope=optandc&id=8VljmLhc5K.

ActiveCampaign

We distribute our newsletters through a newsletter delivery platform run by the US provider

ActiveCampaign, LLC
150 N. Michigan Ave Suite 1230
Chicago, IL
USA

Both the e-mail addresses of the recipients of our newsletters and other data described within this statement are stored on ActiveCampaign servers in the USA. ActiveCampaign uses this information for delivering and evaluating the newsletters on our behalf. Moreover, ActiveCampaign may use this information for enhancing or optimizing their own services, e.g. for the technical optimization of the delivery procedures and the representation of the newsletters or for economical purposes, i.e. to determine in which countries the recipients reside. ActiveCampaign, however, does not use the data of our newsletter recipients to address them on its own behalf or to disclose this data to third parties.

Data transfers between the EU and the USA are performed in compliance with the Privacy Shield Agreement between the EU and the US, as signed in February 2016. To view the data privacy policy of ActiveCampaign, click here.

CleverReach

Newsletters are also distributed through the German provider

CleverReach GmbH & Co. KG
Mühlenstr. 43
26180 Rastede
Germany

who was charged by us with performing this service on our behalf. The data you input for downloading the software and receiving a license key may be transferred to the service provider CleverReach GmbH & Co. KG and stored on their server. We use your data exclusively to provide information related to the downloaded software and in compliance with the German data privacy regulations. After the newsletter has been delivered, we delete the data from the servers of CleverReach GmbH & Co. KG. CleverReach GmbH & Co. KG will not disclose your personal data to third parties.

You can withdraw your consent for the use of your data stored in connection with the newsletter delivery at any time. For this purpose, each newsletter includes a corresponding “opt-out” link. For the data privacy policy of CleverReach, refer to https://www.cleverreach.com/en/privacy-policy/.

Facebook Custom Audience

Facebook users should note that this website uses the Website Custom Audience communication tool from Facebook. For this purpose, so-called Facebook pixels are built into our websites that mark you in anonymized form, i.e. without identifying you personally, as a visitor of our website.

If you are a Facebook user, Facebook is thus able to assign your visit of our website pages to your Facebook user account. What is more, Facebook can subsequently find out whether a particular Facebook ad was effective, e.g. resulted in a purchase. The Facebook pixel also enables us to distribute ads to defined recipients via Facebook. For this purpose, we exclusively receive statistical data from Facebook that is not related to actual persons. The purpose of this measure is to optimize our website in terms of advertising appeal, market research, and demand-driven design. The pixel-based tracking activities are performed in a way that does not enable us to identify you personally and only marks users as visitors of our website in anonymized form for us. For this purpose, Facebook uses cookies. Facebook stores and uses the data collected using the pixel feature. At least part of this is done outside the geographical scope of the EU data privacy regulations.

For more information on the purpose and extent of data collection and further processing and use of the data by Facebook as well as the options you have to protect your privacy, please refer to the Facebook data privacy policy that can be found at https://www.facebook.com/privacy/explanation.

Right of revocation: Objections against the use of Facebook Website Custom Audiences can be made at https://www.facebook.com/ads/website_custom_audiences. For this, you must be logged in to Facebook.

Cookies

This website uses cookies. Cookies are small text files which are stored on your computer to facilitate the navigation on our website. Of course, you can also use our website without cookies. For this purpose, you can generally disable the use of cookies in your Internet browser settings or have a prompt displayed to decide on a case-by-case basis whether you want to accept the cookie or not. However, please note that if you do this, you might not be able to use the full functionality of our websites.

Social Networks

Our website includes social plugins for various social networks, such as Facebook, Twitter, or Google+. These plugins are operated exclusively by their respective owners. The plugins on our website are identified by the button associated with the respective provider or service. If you visit one of our websites that includes such a plugin, your browser connects to the servers of the corresponding services. This, in turn, transmits the plugin contents to your browser and integrates them into the displayed page. Visiting our website therefore transmits the respective information to the corresponding service. If you are logged in to your personal user account of one of these services while visiting our website, this service is able to associate your visit of this website to your user account. Users can use these plugins to post or share links to websites in social networks. When you interact, such as by leaving a comment or clicking a button, the respective information is transmitted directly to the corresponding service and stored there. If you do not wish that such a data transmission occurs and want to disable this activity, log out of your social networks or user accounts before visiting our website. We have no influence on the data transmission and collection by social plugins. For more information on the purpose and extent of data collection by the respective provider or service and the further use and processing of the data, please refer to the respective data privacy statements available directly from the providers’ websites. Go to these websites to find information on your rights and the possibilities to achieve satisfactory data privacy settings for you.

https://www.facebook.com/privacy/explanation
https://www.google.com/intl/en/policies/privacy/?fg=1
www.linkedin.com/legal/privacy-policy
https://twitter.com/privacy?lang=en

Children

Our services are not intended for or directed to children under the age of 13. For this reason, we do not knowingly collect data of persons that are under the age of 13.

Right of revocation

You can object to the use of your data at any time with future effect, provided that this data is not required for the contract. For this purpose, please send an e-mail to us at privacy@docusnap.com.

Disclosure of data

Your data will not be disclosed to third parties, unless itelio is legally obliged to do so in specific cases or if you use the social media services mentioned above or other services provided by third parties.

Right to information, Deletion

Each customer has the right to information, correction, blocking, and deletion of his/her stored data free of charge according to sections 34, 35 of the BDSG (German Federal Data Protection Act). Please send your request by e-mail to: privacy@docusnap.com

Data security

itelio takes technical and organizational precautions to protect your personal data, which is managed by us, from accidental or deliberate manipulation, loss, destruction or from access by unauthorized individuals. External service providers are carefully selected and bound contractually by us according to paragraph 11 of the German Federal Data Protection Act. We improve our security measures on an ongoing basis in line with the technological development. For data processing and data collection, we use the SSL (Secure Socket Layer) protocol.

Contact / Questions

If you have further questions on data privacy, do not hesitate to contact us at any time by e-mail to privacy@docusnap.com

Modification of Our Data Privacy Regulations

We reserve the right to modify our data security and data privacy regulations to the extent as this becomes necessary due to the technical development or to modifications of the legal framework. In this case, we will adapt this data privacy statement accordingly. Therefore, please make sure to read the current version of our data privacy statement.

Last modified: April 27, 2017