Docusnap helps you keep track of your IT network
Is there a Need for Network Documentation?
The demands a highly changeable IT infrastructure with its partly complex relations and requirements in terms of strategic and operational decisions has to meet today are often reflected in an uncertainty when executives have to decide on investments. For this reason, it is necessary to always have a network documentation available which documents the ACTUAL state of the network. A comprehensive network documentation turns into a central IT management tool when it comes to assess IT processes, decide on investment and migration, and analyse access rights or network loads. It takes a huge amount of time to keep this network documentation up-to-date. This is where Docusnap comes in, supporting IT managers by making such a documentation available in digital form or as a hardcopy at any time – without requiring software agents and based on a schedule, if desired.
Thus, Docusnap also assists you when planning to undergo certification or to introduce IT standards, e.g. targeted at intensity and sustainability. Regardless if you refer to ITIL, COBIT, ISO 20000/ISO 27001 certifications or basic IT security guidelines, each of these standard models calls for an up-to-date network documentation. In practice, IT documentation is subdivided into process documentation and systems documentation. Docusnap is the ideal choice, especially for systems documentation.
Network Inventory and ITIL CMDB
Docusnap offers comprehensive inventory options, so that no other software needs to be installed in the network besides Docusnap. Virtually “at the press of a button,” Docusnap scans the hardware, the software, but also the configuration data of application servers. The data resulting from an inventory scan is stored in a Configuration Management Database (CMDB). Using this ITIL-compliant CMDB within Docusnap, you can manage all IT assets, extend the database as desired and add data manually at any time.
The automation of the inventory and output processes, as provided by Docusnap, ensures that the data is always up-to-date.
Docusnap Web provides users with mobile read access to all information via a web browser. It can be used with any standard browser, irrespective of the platform (mobile or desktop). A requirement here is the use of Microsoft Internet Information Services (IIS) on the server side. Thanks to Docusnap Web, users can access inventoried data at any time from anywhere.
A Wide Range of Network Documentation Report Formats
A comprehensive network documentation must meet the most diverse reporting requirements today. Options for company-specific extensions, such as customisation to meet corporate design standards, multi-tenant capability, and adjustment of the visualisation and analysis options are nowadays considered as standard features in process documentation. Every network documentation created with Docusnap fulfils these requirements. Docusnap was designed with this goal (among others) in mind.
Predefined IT Concepts Within the Network Documentation
Docusnap also offers predefined IT concepts that can be used to integrate the respective CMDB data. You can draw up your own IT concepts in Docusnap by creating text modules in an editor resembling MS Word. When the concept is ready, the user benefits from a feature allowing him to update existing concepts using the values from the most recent IT inventory documented in the CMDB.
Network Documentation Provides Analysis Options
Docusnap includes the optional License Management module, providing a comparison of the expected and actual states of the installed software and the licenses purchased. The License Management module enables you to analyse and visualise any license model from any software publisher. This Docusnap module is enhanced by an integrated contract management feature.
Security management, particularly as requested today by IT security policies, is a top priority in Docusnap: the software excels with a comprehensive permission analysis feature for Microsoft Windows file systems and Microsoft SharePoint as well as a tracking feature for Active Directory and Microsoft Exchange permissions. Each analysis of such a security structure can be represented graphically in Docusnap.
Integration of the ITIL CMDB
It must be possible to seamlessly integrate a network documentation or ITIL CMDB into existing IT documentation systems. To this end, Docusnap provides the user with an open, relational database including a wide range of export formats (HTML, PDF, Microsoft Office, etc.). It does not take long to integrate Docusnap into existing systems such as HelpDesk systems. Docusnap operates without agents and its wizards help your employees to get started with the software in no time.