Document your business

Docusnap enables you not only to document your IT, but also to map your organization spatially, with locations, rooms, etc., and to record your business processes and their dependencies on IT.

Detailed mapping of your organization

Add geographical units such as locations, buildings, rooms or racks to your technical IT documentation. This gives you a comprehensive overview of the spatial distribution of your IT infrastructure, increases the efficiency of your IT management processes and enables you to identify optimization potential more quickly and effectively. This spatial integration of IT components enables you to better understand the physical structure of your IT systems and, if necessary, make adjustments to improve performance and availability.

Faithful reproduction of racks

Easily document and visualize locations

Enable hierarchical representation of the organization

graphic documenting locations in Docusnap
graphic business it relationships

Mapping of IT structures and business processes

Docusnap enables companies to visualize the connection between operational processes and IT in a transparent and understandable way. With Docusnap, you can fully map the relationships between organizational units and the associated processes down to the physical installation site.

Connections

Uncover complex IT structures and their links to business processes.

Effects

Understanding the impact of changes or failures in IT on business processes.

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Find out how Docusnap can support your business.

FAQs

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How is the licence size calculated?

Docusnap must always be licensed for your entire network - consisting of all Windows, Linux, HP-UX and macOS systems as well as thin clients. Switches, routers, printers and mobile devices are excluded! You can find our licence calculator here.

How is the license size calculated in Docusnap365?

You only need to license content that is managed in Docusnap365. All objects (e.g. notebooks, monitors, user accounts, etc.) that are inventoried or created within Docusnap365 are subject to licensing.

Was ist ein Netzwerkplan?

Ein Netzwerkplan ist ein detailliertes Diagramm, das die Struktur und das Design eines Computernetzwerks grafisch abbildet. Es umfasst die physische und logische Anordnung der Netzwerkkomponenten wie Router, Switches, Server, Computer und andere Geräte. Der Plan zeigt, wie diese Komponenten miteinander verbunden sind und wie Daten durch das Netzwerk fließen.

Which contract model best suits my needs?

For short-term projects, we recommend the subscription model. In the long term, the purchase model is cheaper, but the initial costs are higher. Purchase licenses must also be activated in the accounting system and cannot be claimed as 100% expense immediately.

What are objects in Docusnap365?

Objects are, for example, hardware elements such as monitors, printers, but also Windows systems, user accounts and IT services. For a detailed definition of objects that require a license, please see this page.

Was gehört in einen Netzwerkplan?

Ein Netzwerkplan sollte alle Systeme und Komponenten enthalten, die zusammenarbeiten, um ein funktionierendes Netzwerk bereitzustellen. Dazu gehören typischerweise Router, Switches, Server, Firewalls und Endgeräte, wie Computer, Laptops oder Smartphones.

What services does the service contract offer?

With an active service contract, you receive all updates to current versions and features. For an inventory software, a service contract is essential, as otherwise no patches and updates required for the continued functionality of Docusnap can be obtained in the event of changes by manufacturers to their products.

How many objects do I need?

You can see how many objects you have used in your demo environment. We estimate that about 15 objects are needed per workstation. The number of objects can be increased or reordered at any time without a price disadvantage.

Wofür wird ein Netzwerkplan benötigt?

Ein Netzwerkplan hilft bei der Planung, Implementierung, Verwaltung und Optimierung eines Netzwerks, indem er sicherstellt, dass alle Komponenten effizient zusammenarbeiten und die Anforderungen des Unternehmens erfüllen. Er kann auch Auskunft über Sicherheitsaspekte, IP-Adressierung, Netzwerkprotokolle und andere technische Details geben.

Can Docusnap be purchased without a service contract?

No, a service contract must always be purchased for at least 1 year when purchasing new. We recommend a 3-year contract, which is cheaper in terms of the total term.

Do deleted objects in the trash need to be licensed?

Yes, because these objects still occupy storage space on our cloud system.

Do I get updates with a subscription?

The rental version of Docusnap always includes the latest version of Docusnap including all patches.

I am an IT system house and would like to sell Docusnap to my customers, is there a partner program?

Yes, there is a special partner program, please contact our sales department info@docusnap.com. At this page we have listed use cases for IT service providers and system houses. Even if you are not looking for a partnership, you can still sell Docusnap to your customers as a reseller. We would also ask you to contact our sales department info@docusnap.com in this case.

In which currencies can I purchase Docusnap?

We prefer payment based on Euro, but also offer invoicing in US dollars. Please note that the currency cannot be changed after a contract has been concluded.

Are there license sizes above a network size of 5,000 systems?

Of course, there are also licenses with a license size of well over 5,000. In this case, we would ask you to contact our sales department.

Can the license size be increased or decreased later?

The license size can be increased at any time without a price disadvantage. You only pay the price difference between the old and new license. Reducing a license size works after the end of the period without restrictions in the subscription contract model. A purchase license can also be reduced at the end of the service contract term. The reduction only affects future service contract extensions.

What is IT inventory?

IT inventory is the process of recording all of a company's IT resources and assets. This includes hardware such as computers, servers and network devices as well as software licenses and applications. The aim of IT inventory is to obtain a complete overview of existing IT resources in order to optimize their use, control costs and ensure compliance with legal requirements and licensing agreements. It also helps with the planning of upgrades, troubleshooting and ensuring IT security.

What is automatic inventory in Docusnap?

Automated inventory in Docusnap refers to the process by which IT assets and resources are recorded and documented without manual intervention.

What inventory modules does Docusnap offer?

Docusnap offers specialized inventory modules for various technologies, such as Windows, Linux, SNMP devices, Active Directory, virtual and cloud environments.

What is the discovery function in Docusnap?

The discovery function in Docusnap enables the automatic detection and inventory of all IT components and systems within a network - including systems that may have been previously unknown.

How does Docusnap support the inventory of decentralized locations?

Docusnap enables IT assets to be recorded and managed at different locations. With the help of "inventory satellites", data is collected in other networks and sent in encrypted form to a central Docusnap installation.

What types of maps can Docusnap create automatically?

Docusnap can automatically create network maps, active directory plans, room maps, rack diagrams and topology diagrams.

What is IT documentation in Docusnap?

IT documentation in Docusnap includes the comprehensive recording and presentation of all aspects of a company's IT infrastructure.

What types of reports can Docusnap generate automatically?

Docusnap automatically creates over 200 reports. These include, for example, inventory reports, license reports, compliance reports, security analyses and network overviews.

What are IT concepts in Docusnap?

IT concepts in Docusnap are flexible and customizable documents such as IT operations manuals or IT emergency manuals. They usually contain both prose text and dynamic representations of the IT infrastructure that automatically adapt to current data.

How can users access the information in Docusnap?

Users can access Docusnap information directly via the on-premises software, web-based read-only access and exportable HTML documentation. Alternatively, there is also a cloud-based version called Docusnap365.

What are IT relationships in Docusnap?

This refers to the visual representation of the connections and dependencies between different IT components within a network or system.

What is IT analysis in Docusnap?

IT analysis in Docusnap refers to the detailed examination and evaluation of the IT infrastructure based on the collected inventory and documentation data.

What is the permission analysis in Docusnap?

The permission analysis in Docusnap helps to check and manage access controls and user rights within an IT system.

What is meant by the representation of IT dependencies in Docusnap?

The representation of IT dependencies in Docusnap refers to the visual mapping and analysis of connections and dependencies. Both between IT components and between people, business processes and IT.

What are communication paths in Docusnap?

Communication paths in Docusnap are visual representations of the data flows and connections between different IT components within a network.

What is the physical infrastructure in Docusnap?

The physical infrastructure includes all passive aspects of an IT network, from the location (city, building, room) to the racks, patch panels and passive cabling.

What is license management in Docusnap?

License management in Docusnap comprises the recording, administration and monitoring of all software licenses within an IT environment.

What is the history function in Docusnap?

The history function in Docusnap makes it possible to track changes and developments in the IT infrastructure over a certain period of time.

What is IT asset management in Docusnap?

IT asset management in Docusnap refers to the collection, management and monitoring of all physical and virtual IT assets of an organization.

What is a CMDB?

A Configuration Management Database (CMDB) is a central database that stores information about all IT assets and their relationships.

What is meant by multi-client capability in Docusnap?

Multi-tenancy means that Docusnap can manage multiple separate tenants (customers, departments or business units) within a single installation.

What customization options does Docusnap offer?

Docusnap offers numerous customization options, including customization of reports, dashboards, user interfaces and inventory processes.

What is business documentation in Docusnap?

Docusnap enables the spatial mapping of the organization, with locations, rooms, etc., as well as the recording of business processes and their dependencies on IT.

What is customizing in Docusnap?

Customizing in Docusnap refers to the adaptation of the software to specific company requirements, including the configuration of modules, reports and user interfaces.

Can reports, maps and evaluations in Docusnap be adapted to my company's corporate design?

Yes, all output documents in Docusnap can be adapted to the company's corporate design in terms of colors, logos and layouts.

What types of interfaces does Docusnap offer?

Docusnap offers various export and import options. The Docusnap365 cloud solution also has a standardized REST API.

Does Docusnap support multiple languages?

Yes, Docusnap supports multiple languages so that users can use the software in their preferred language.

What functions does the user administration in Docusnap offer?

User administration in Docusnap offers functions such as user creation, role assignment and rights management.

What is the Connect function in Docusnap?

With the help of Docusnap Connect, specific data can be prepared in the Docusnap interface, reused or exported for further use. In this way, the data can be exported to another database or saved in many formats.

Welche Datenformate werden beim Export von Daten aus Docusnap unterstützt?

Docusnap unterstützt verschiedene Datenformate für den Export, darunter CSV, XLSX, PDF und HTML, um eine flexible Weiterverarbeitung der Daten zu ermöglichen.

How does Docusnap support IT managers in network analysis?

Docusnap provides detailed network maps and reports that help IT managers understand network structures, identify bottlenecks and optimize network performance.

How does Docusnap support IT administrators with network documentation?

Docusnap enables automatic and detailed recording of the entire network infrastructure, which means that IT administrators always have up-to-date documentation available.

How does Docusnap support IT security officers in security monitoring?

Docusnap provides detailed network security reporting and analysis to help IT security officers identify and monitor potential threats at an early stage.

What is the REST API of Docusnap365?

Docusnap365's REST API is a programming interface that enables developers to access and use the cloud software's data.

How does Docusnap help educational institutions manage their IT infrastructure?

Docusnap enables automated and transparent recording of the entire IT infrastructure, allowing educational institutions to manage their IT resources efficiently.

How does Docusnap help financial institutions manage their IT infrastructure?

Docusnap enables automated and comprehensive mapping of the entire IT infrastructure, allowing financial institutions to manage their IT resources efficiently.

How does Docusnap help healthcare organizations manage their IT infrastructure?

Docusnap enables automated and comprehensive mapping of the entire IT infrastructure, allowing healthcare facilities to manage their IT resources efficiently.

How does Docusnap help industrial companies manage their IT infrastructure?

Docusnap enables automated and comprehensive recording of the entire IT infrastructure, allowing industrial companies to manage their IT resources efficiently.

How does Docusnap help public institutions manage their IT infrastructure?

Docusnap enables automated and comprehensive recording of the entire IT infrastructure, allowing public institutions to manage their IT resources efficiently.

How does Docusnap support the creation of network maps?

Docusnap automatically captures the entire network infrastructure and creates detailed, visual network maps that provide a clear overview of all components and connections.

How does Docusnap support the creation of a IT disaster recovery plan?

Docusnap enables detailed recording of the IT infrastructure and provides comprehensive reports that serve as the basis for creating a well-founded disaster recovery plan.

How does Docusnap support the verification of user permissions?

Docusnap automatically records and documents all user permissions within the IT infrastructure, giving administrators a clear overview of access rights.

How does Docusnap support the management of software licenses?

All purchased software licenses can be recorded in Docusnap. The software then automatically assigns all installed software licenses within the IT infrastructure, giving companies a clear overview of their license situation.

How does Docusnap support IT service providers in taking stock of their customers' IT infrastructure?

Docusnap enables automated and comprehensive recording of the IT infrastructure, allowing IT service providers to create detailed inventories for their customers.

How does Docusnap support the collection of network information?

Docusnap performs automatic network scans and collects comprehensive information about all connected devices, connections and configurations on the network.

How does Docusnap support the creation of IT contingency plans?

Docusnap records and documents the entire IT infrastructure in detail, providing the perfect basis for creating comprehensive IT contingency plans.

What is the difference between Docusnap and Docusnap365?

You install Docusnap locally in your network and therefore have full control over the software, hardware and data. Docusnap365, on the other hand, is a cloud software and therefore offers you maximum flexibility and convenience. You can find a detailed comparison of the respective functions here.

How does IT inventory work in Docusnap?

Docusnap automatically and regularly records all systems in your IT network, including configuration and installed software. By using standard protocols such as MSI, SSH or SNMP, it is not necessary to use agents on the systems to be inventoried.

What types of devices can Docusnap inventory?

Docusnap can inventory a wide range of devices, including servers, workstations, network devices and SNMP devices (printers, switches, etc.).

What types of IT components can be recorded with the discovery function?

Windows, Linux, SNMP systems etc. are recorded via standard protocols. However, it is also possible to systematically scan individual IP ranges.

How do the inventory modules in Docusnap work?

The modules use different protocols and query methods (e.g. SNMP, WMI, SSH) to automatically collect data on IT assets and their configuration.

What types of IT assets can be inventoried automatically?

Hardware (servers, workstations, network devices), software, operating systems, virtual machines, network structures and cloud services can be inventoried automatically.

What types of documentation can Docusnap create?

Docusnap can create network diagrams, hardware and software documentation, license reports, as well as rights and access analyses.

How is the data collected for the automatic creation of maps?

The data is recorded by automatic inventory using protocols such as WMI, SSH and SNMP. However, manually added information and systems are also taken into account in the maps.

How often can the reports be generated automatically?

The frequency of report generation is configurable and should be regular, e.g. daily, weekly or monthly.

How are IT concepts created?

An editor with tried-and-tested templates facilitates the manual creation of IT concepts. All information in Docusnap can simply be inserted into the concept via drag & drop.

What types of IT relationships can be displayed in Docusnap?

Network relationships, dependencies between servers and applications, memory connections as well as user and device assignments can be displayed.

Are there different access rights for different users?

Yes, Docusnap allows you to set up different user roles and access rights to ensure that only authorized persons have access.

What data is used for IT analysis?

Data from the network inventory, hardware and software data, license information and authorization analyses are used for IT analysis.

What information does the permission analysis provide?

It provides detailed reports on user rights, group memberships, rights inheritance, directory and file permissions as well as possible security vulnerabilities. Docusnap automatically creates permission analyses for the NTFS file system, Microsoft Exchange and Microsoft SharePoint.

How are the communication paths recorded in Docusnap?

During the inventory, Docusnap records open TCP/UDP ports and existing connections to or from other systems. This data is expanded with each inventory.

What types of IT dependencies can be mapped in Docusnap?

Dependencies between hardware, software, processes and people can be displayed.

How is the physical infrastructure recorded in Docusnap?

You record the physical infrastructure manually, in addition to the systems automatically inventoried by Docusnap.

Can the inventory of decentralized locations be automated?

Yes, the inventory can be automated and carried out at regular intervals to ensure that all locations are always documented up to date.

How are software licenses recorded in Docusnap?

Software licenses are recorded manually and then automatically assigned to the inventoried software installations.

What types of information can be tracked with the history function?

Information on hardware and software changes, configuration updates, user activities and network changes can be tracked.

What types of IT assets can be managed with Docusnap?

Docusnap can manage hardware, software, network devices, licenses and virtual assets such as VMs and cloud resources.

What types of data are stored in the CMDB?

The CMDB stores data on hardware, software, network elements, licenses and their relationships to each other.

How does Docusnap support the creation of business documentation?

Docusnap provides templates, automated capture tools, and extensive reporting capabilities to facilitate the creation and updating of documentation.

Can the Docusnap user interface be customized?

Yes, the user interface can be customized in terms of layout, colors and displayed information according to the company's needs.

How does Docusnap support the management of multiple clients?

Docusnap enables the separation and individual management of data, reports and configurations for each client to ensure data protection and clarity.

Which areas of the software can be customized?

Reports, dashboards, user roles, workflows and inventory processes can be customized.

Is it possible to integrate my own logos into Docusnap?

Yes, companies can integrate their own logo into Docusnap reports to ensure a consistent brand presence.

Can different user roles be defined?

Yes, different user roles with specific rights and access levels can be defined to meet the requirements of different user groups.

What languages are available in Docusnap?

Docusnap offers the languages German and English.

Can the Docusnap data be integrated into my existing applications?

Yes, for example, you can expand your existing helpdesk system to include the comprehensive system information from Docusnap.

Can reports and documentation be exported from Docusnap?

Yes, reports and documentation can be exported in various formats such as PDF, Word and Excel so that they can be easily shared and archived.

What is the link function in Docusnap?

With the DocusnapLink.exe it is possible to switch from an external program to Docusnap and open the data explorer directly to a specific point.

Which permission methods are supported by the REST API?

Bearer tokens are used for authentication and authorization to use the endpoint.

How does Docusnap help with the planning and implementation of IT projects?

By comprehensively documenting and analyzing the IT infrastructure, Docusnap provides valuable insights for the planning and implementation of IT projects, which increases efficiency.

How does Docusnap help with security compliance?

With Docusnap, IT security officers can ensure compliance with corporate policies and legal requirements through regular audits and reports.

How does Docusnap help with user rights management?

With Docusnap, IT administrators can systematically record and analyze user rights to ensure that only authorized users have access to sensitive data.

How does Docusnap help with the creation of IT documentation for customers?

With Docusnap, IT service providers can quickly and accurately create IT documentation and reports that reflect the current status of their customers' IT systems.

How does Docusnap help with data protection compliance in education?

With Docusnap, educational institutions can ensure compliance with privacy policies through detailed reporting and regular audits to ensure the protection of sensitive data.