In an increasingly complex computing environment, precise knowledge about the actual state of the network environment is becoming a prerequisite for many corporate decisions. The required information about the actual state of your IT environment must always be at hand and up-to-date. A comprehensive IT documentation constitutes the backbone of all processes, decisions and planning relating to your computing environment. It is true, however, that maintaining a proper IT documentation is very time-consuming. Many companies shy away from the effort and consequently do not pursue their IT documentation tasks with the intensity and sustainability required so urgently. No matter whether it is about ITIL, COBIT, ISO 20000/ISO 27001 certifications or basic IT security guidelines such as laid down in BSI-Grundschutz – each of these IT process models requires an extensive IT documentation in order to be implemented successfully.
The Docusnap software solution faces just this challenge. Docusnap provides a variety of solutions for creating a perfect IT documentation and keeping it up-to-date permanently. Through the use of Docusnap, you can avoid the staff expenditure otherwise required for manual IT documentation. In practice, IT documentation is subdivided into two parts: process documentation and systems documentation. Docusnap is the ideal choice, especially for systems documentation.
Docusnap provides comprehensive options for creating inventories and does not require any additional software installations in the network. Virtually “at the press of a button”, Docusnap scans the hardware, the software, but also the configuration data of application servers.
The data resulting from an inventory scan is stored in a Configuration Management Database (CMDB).
Using this ITIL-compliant CMDB within Docusnap, you can manage all IT assets, extend the database as desired and add data manually at any time.
The automation of the inventory and output processes, as provided by Docusnap, ensures that the data is always up-to-date.
Docusnap Web provides users with mobile read access to all information via a web browser. It can be used with any standard browser, irrespective of the platform (mobile or desktop). A requirement here is the use of Microsoft Internet Information Services (IIS) on the server side. Thanks to Docusnap Web, users can access inventoried data at any time from anywhere.
You are right to expect a variety of output documents from a good IT documentation software adapted to the requirements of real-life operation.
Docusnap offers various and meaningful reports which can be extended by the user as desired.
Mapping of corporate design standards is possible at any time. This is also true for different tenants or associated companies. To get a better overview of the loads of data retrieved from the computing environment, you can select one of the many visualization and analysis options provided by Docusnap.
In addition, Docusnap features predefined IT concepts that integrate the respective CMDB
data. You can define these concepts in Docusnap as simple plain text and subsequently benefit from a feature which automatically
updates the newly-defined concepts to the values documented in the CMDB during the
latest inventory process.
For license management, an optional Docusnap solution is available presenting a comparison of the expected and actual states of installed
software and purchased licenses. The License Management solution allows you to map the license models of all manufacturers. Integrated
contract management adds to the solution functionality.
As regards security management, Docusnap excels by providing extensive permission analysis for Microsoft Windows file systems and Microsoft
SharePoint and a feature for tracking Active Directory and Microsoft Exchange permissions. To provide the user with a clear overview of the
permissions existing in the network, Docusnap also shows a graphical representation of the effective permissions determined in the analysis.
The integration of a documentation software or an ITIL-compliant
CMDB with existing systems must be absolutely straightforward. Docusnap meets this
requirement through its open, relational database and extensive export options for the documents created in the documentation process
(HTML, PDF, Microsoft Office, etc.). Integrating
Docusnap with existing systems is a simple task and can thus be achieved quickly. Docusnap is wizard-driven, so that only a minimum of time
is necessary to get your staff started with Docusnap.