Improved efficiency for greater customer satisfaction
With Docusnap, we offer IT service providers, IT service providers and MSPs an unparalleled solution that simplifies workflows and takes your services to a new level.
Automated customer documentation
Automating customer documentation with Docusnap eliminates time-consuming manual processes that are often prone to errors. This increase in efficiency allows you to respond quickly to customer requests while increasing the accuracy and accessibility of documents.
Time-saving processes
By automating the creation of documentation, you save valuable time that can be invested in supporting your customers or further developing your services. Docusnap replaces manual processes with efficient automation, significantly reduces the time required and enables documentation to be provided quickly.
Error reduction
Automated processes reduce the likelihood of human error, ensuring the reliability and accuracy of customer documentation. Minimizing errors in documentation improves the quality assurance of your services.
Improved customer loyalty
Improved customer loyalty is a direct result of using Docusnap. By providing accurate and timely documentation, customer trust is strengthened and a long-term partnership is promoted.
Increased transparency
A transparent presentation of the IT infrastructure strengthens the trust of your customers. Docusnap provides a detailed view of all IT components, giving customers insight into work performed and thus a higher degree of transparency.
Faster response times
Central access to comprehensive documentation speeds up problem solving. When IT problems occur, the immediate availability of documentation enables rapid identification and resolution, which increases your customers satisfaction.
Competitive advantage in the market
The use of Docusnap gives you a decisive competitive advantage in the market. By optimizing documentation processes and improving customer satisfaction, you will clearly stand out from the competition.
Differentiation from competitors
Excellent documentation quality sets you apart from the competition. With Docusnap, you can offer unique services that go far beyond the standard offering and position yourself as a leading provider in the IT service sector.
Sustainable business relations
Long-term development of customer relationships through continuous performance improvement. The constant optimization and updating of documentation makes it possible to respond effectively to the dynamic requirements of your customers and thus establish lasting partnerships.
Optimal basis for IT and security audits
Docusnap provides IT service providers with an effective basis for carrying out compliance checks and security audits. The software supports you in meeting compliance requirements and facilitates this process by providing detailed and complete documentation and precise evidence. With this software, you can ensure that all the necessary information is always available and traceable in order to meet regulatory standards and manage audits stress-free.
Automated and comprehensive IT inventory
Detailed and regular IT documentation
Extensive and in-depth IT analysis
Scalable solution for IT service providers of any size
Docusnap offers IT service providers a flexible solution that can be adapted to any company size. This makes it possible to manage several customers in a single installation without them having insight into the data or evaluations of the others. The individual customers are treated as self-contained units in Docusnap and have separate inventories, documentation and analyses. This separation makes it possible to strictly isolate the data and information of the various customers from each other while ensuring efficient management.
In addition, you only have to license the content that is managed in Docusnap. All objects (e.g. servers, notebooks, etc.) that are inventoried or created in Docusnap are subject to licensing. A precise definition of the systems subject to licensing and a license calculator can be found here.
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FAQs
With Docusnap, healthcare organizations can ensure adherence to strict data protection and compliance requirements such as GDPR by running detailed reports and regular audits.
With Docusnap, public organizations can ensure compliance with regulatory and data protection requirements through detailed reporting and regular audits.
With Docusnap, industrial companies can ensure adherence to industry-specific standards and compliance requirements by running detailed reports and regular audits.
Docusnap offers comprehensive security and vulnerability analyses that reveal potential risks and weaknesses in the IT infrastructure so that preventive measures can be taken in good time.
Yes, Docusnap creates detailed reports on current user permissions, including group memberships and access rights to various resources.
Yes, network maps created in Docusnap can be easily customized and regularly updated to immediately reflect changes in the network infrastructure.
Yes, Docusnap helps ensure compliance with license agreements by generating reports on current usage and inventory of software licenses.
Docusnap includes its own concept editor, which can be used to create your own documents, such as IT contingency plans. The information stored in Docusnap can be easily integrated into the concepts via drag & drop.
Docusnap can capture a variety of network information, including IP addresses, subnets, device information, connection status and topologies.
The inventory frequency can be determined individually, but regular performance, e.g. weekly or monthly, is recommended in order to always have up-to-date data.
Yes, the inventory modules can be adapted to the specific needs of the company, e.g. by filtering certain data or adjusting the scan intervals.
The discovery function can be started manually as required or carried out automatically at regular intervals (e.g. monthly or quarterly).
Docusnap uses standard protocols such as WMI, SSH or SNMP to capture IT assets and their configuration data.
Yes, Docusnap creates over 200 reports, plans and evaluations based on the automatically inventoried data.
Docusnap helps to overcome challenges such as network bandwidth, different IT infrastructures and security settings through flexible configuration options.
The update frequency can be set individually; however, regular updates are recommended in order to always have up-to-date maps.
They always provide up-to-date and accurate representations of the IT environment, facilitate the management of changes, improve decision-making and are indispensable aids in IT emergencies.
Yes, Docusnap allows customization and personalization of reports to meet specific requirements and company standards.
The data is recorded by automatic inventory processes using protocols such as WMI, SSH and SNMP and linked in the system. In addition, connections can also be documented manually.
Yes, information can be exported in various formats such as PDF, Excel, Word and HTML.
The data is collected automatically by scanning the IT environment, including Active Directory, file servers and other relevant systems.
Yes, Docusnap can identify potential weaknesses and optimization needs in the IT infrastructure by analyzing the collected data.
Details of the connections, devices involved, protocols used, ports and possible bottlenecks or misconfigurations are displayed.
The data is recorded by automatic inventory processes using protocols such as WMI, SSH and SNMP and linked in the system. In addition, connections can also be documented manually.
Details of devices, their locations, cabling, connections and physical arrangements within data centers, server rooms or offices are shown.
Details of license types, numbers, usage and expiration dates are displayed to provide a comprehensive license overview.
By tracking changes, the history function can help to identify the cause of problems and narrow down the time period of the changes.
The inventory data is automatically recorded through regular scans and inventories and integrated into the CMDB.
Docusnap automatically inventories many IT assets such as servers, workstations and SNMP devices. However, there are also assets that Docusnap cannot record independently. These can be quickly added manually using simple input masks.
Yes, user rights can be assigned granularly per client so that only authorized users have access to the respective data and functions.
It improves transparency, supports adherence to compliance requirements, facilitates audits and optimizes the planning and management of IT resources.
Custom reports can be created using the integrated report designer, which allows you to customize layouts, filters and data sources.
The corporate design can be applied to all IT documentation by using custom templates that match the company branding.
Yes, Docusnap allows you to create and save your own templates for reports and documentation to meet company-specific requirements.
Yes, administrators can assign users individual access rights to specific modules and data in order to meet security and data protection requirements.
Yes, users can change the language settings at any time to use the software in another available language. The software must be restarted after the changeover.
Docusnap supports various data formats for export, including CSV, XLSX, PDF and HTML, to enable flexible further processing of the data.
Ja, Docusnap bietet Funktionen zum Importieren von Daten aus verschiedenen Quellen wie CSV-Dateien und Datenbanken, um bestehende Informationen nahtlos zu integrieren.
No, no SQL knowledge is required. An intuitive wizard supports the creation process and makes it easy to select the required information from the Docusnap data structure.
Docusnap365 also offers the integration of Zapier and Powerautomate.
Docusnap enables accurate tracking and monitoring of IT resources, allowing IT managers to better track costs, avoid budget overruns and optimize financial resources.
Docusnap enables the identification and documentation of vulnerabilities in the IT infrastructure so that IT security officers can take targeted measures to minimize risks.
Docusnap supports IT administrators in recording and managing software licenses, which helps to avoid license violations and unnecessary costs.
Docusnap provides valuable insights and data on IT infrastructure to help IT service providers plan and implement IT projects and optimize project execution.
Docusnap provides valuable insights into the use and utilization of IT resources, helping educational institutions to plan and use their IT infrastructure optimally.
Docusnap provides valuable insights into the use and utilization of IT resources, helping financial institutions to plan and use their IT infrastructure optimally.
Docusnap provides valuable insights into the use and utilization of IT resources, helping healthcare facilities to plan and use their IT infrastructure optimally.
Docusnap provides valuable insights into the use and utilization of IT resources, helping industrial companies to plan and use their IT infrastructure optimally.
Docusnap provides valuable insights into the use and utilization of IT resources, which helps public institutions to plan and use their IT infrastructure optimally.
Yes, Docusnap provides detailed documentation and recovery plans to help IT teams recover systems quickly and efficiently and minimize downtime.
The network plans created with Docusnap show detailed information about devices, connections, IP addresses, VLANs and other relevant network components.
Docusnap provides detailed information about unused or unused licenses, allowing companies to optimize their license costs and avoid unnecessary expenses.
Through regular reporting and auditing of user permissions, Docusnap helps ensure that all access rights meet compliance and security requirements.
Yes, IT contingency plans in Docusnap can be automatically and regularly updated to reflect changes in the IT infrastructure or new threats in a timely manner.
The frequency of updating the network information in Docusnap can be configured as required; regular scans can be performed automatically.
Docusnap records information such as device specifications, installed software, network configurations and user rights.
Yes, all recorded data is stored centrally in a database and can be retrieved and analyzed via the Docusnap interface.
The frequency can be set individually, e.g. daily, weekly or monthly, to ensure that the IT documentation is always up to date.
It provides a constantly updated overview of the IT landscape, supports the management and planning of IT resources and helps to identify security gaps.
The data is recorded by automatic inventory using protocols such as WMI, SSH and SNMP.
All collected data is stored in a central database that can be accessed by authorized users.
Yes, the automatically generated maps can subsequently be manually adapted and extended to meet specific requirements.
Yes, you can configure your own reports in Docusnap, which are then created and updated automatically and regularly.
Yes, the concepts can be customized to meet specific requirements and company guidelines.
The visualization makes it easier to understand the entire IT environment, supports troubleshooting and decision-making and improves IT security.
Yes, Docusnap offers mobile access options via web-based interfaces so that users can access important information on the move. Alternatively, there is also a cloud-based version called Docusnap365.
By analyzing current usage and capacities, Docusnap supports the effective planning and allocation of IT resources.
Yes, the results can be exported in various formats such as PDF, Excel and Word for easy further processing and sharing.
It helps with troubleshooting, optimizes change management, improves security analysis and supports the planning and management of the IT infrastructure.
It enables better error analysis, optimizes network security, improves performance monitoring and supports network planning.
License management helps to ensure compliance, optimize costs, avoid over- or under-licensing and prepare for audits.
Docusnap enables the realistic visual representation of racks including their cabling. There are also detailed room and site plans. The information can also be output in hierarchical lists.
Yes, historical data can be exported and displayed in various report formats such as PDF, Excel and Word for easy analysis.
The update frequency can be configured individually, but the inventory is typically carried out regularly to ensure up-to-date data.
Storage in a CMDB enables central and structured management of all IT assets, improves transparency and supports error analysis and optimization.
Yes, the documentation can be customized and expanded to cover all relevant information depending on specific company requirements.
Multi-client capability enables cost-efficient management of multiple units, improves data security and facilitates central administration.
Yes, Docusnap allows you to add custom fields to capture additional information and accommodate specific data requirements.
Yes, user rights and roles can be customized in detail to ensure that users can only access the functions and data relevant to them.
Yes, reports and documentation can be created and displayed in the supported languages.
No, Docusnap has its own rights and role management for security reasons.
Data is usually imported from other IT management tools via CSV files, which are supported by Docusnap.
Yes, Docusnap offers features to import data from various sources such as CSV files and databases to seamlessly integrate existing information.
For further processing, the Docusnap Connect packages can be exported directly to another SQL or MySQL database. In addition, storage and time-controlled sending via e-mail as an XML, CSV or Excel file is also possible.
Docusnap ensures transparency and a common database, which means that all team members are on the same page and can work together more effectively.
Yes, Docusnap provides detailed insight into the IT infrastructure, allowing IT administrators to identify problems faster and fix them more efficiently.
Yes, Docusnap provides a comprehensive overview of user rights and access permissions, allowing IT security officers to quickly identify and resolve unauthorized access.
Yes, Docusnap offers security analysis features that help IT service providers identify and fix potential vulnerabilities in their customers' IT systems.
Yes, Docusnap provides comprehensive security analytics and reports that help financial institutions identify security gaps and take appropriate action to improve IT security.
Yes, Docusnap provides comprehensive security analytics and reports that help healthcare organizations identify security gaps and take appropriate action to improve IT security.
Yes, Docusnap provides comprehensive security analysis and reports that help educational institutions identify security gaps and take appropriate action to improve IT security.
Yes, Docusnap offers comprehensive security analyses and reports that help industrial companies to identify security gaps and take appropriate measures to improve IT security.
Yes, Docusnap provides comprehensive security analysis and reports that help public organizations identify security vulnerabilities and take appropriate action to improve IT security.
Yes, with its detailed and up-to-date network maps, Docusnap makes it easier to identify and fix network problems by providing a clear overview of the structure and connections.
Yes, Docusnap breaks down the complete authorization inheritance, which makes it easier to track and check effective user rights.
Docusnap enables continuous monitoring and adjustment of the disaster recovery plan through regular updates and reports that respond to changing circumstances and new threats.
Yes, Docusnap allows you to manage license agreements and terms, including reminders on expiration dates to take timely action to renew or terminate.
An IT contingency plan created with Docusnap contains detailed information about systems, applications, databases, network connections and recovery steps.