itelio GmbH

The company's IT service desk should be rebuilt with the aim of implementing a standardized CMDB (Configuration Management Database). It should be possible to process incoming tickets quickly and efficiently, which requires meaningful and always up-to-date data.

Comprehensive documentation of the IT infrastructure and relief of the IT department, leaving time for other tasks.

The Infrastructure Services department primarily supports customers who still have their own infrastructure on site. The task is to comprehensively document the customers' networks in order to be able to advise the customers in the best possible way on the basis of the information gained from the documentation.