SCT GmbH

SCT Service Computer Team GmbH is a medium-sized IT service provider based in the Rhine-Main area. With currently 22 employees, SCT has been taking care of all its customers‘ IT needs for over 30 years. These include, for example, the design, provision and maintenance of IT infrastructures, as well as the implementation of IT training and the planning of home office solutions. The IT department consists of 17 employees who support about 500 servers and approximately 1600 clients at more than 70 customer sites. SCT relies on the professional IT documentation software Docusnap to provide its customers with IT services as quickly and efficiently as possible.

Even before Docusnap was used, SCT‘s IT experts manually collected and stored information in various systems (analog and digital documents, software). However, this approach was not satisfactory for employees because the process was laborious and often resulted in high costs. Nils Faust, the company‘s head of technology, describes the situation before Docusnap was used as follows: "A comparatively confusing information situation prevented efficient workflows." For example, the documentation of installed hardware, installed software, or even responsibilities and Internet access data was insufficient and not informative enough. To change this, the company searched for solutions on the Internet and came across users in IT forums who recommended Docusnap as documentation software.

Implementation and customization of Docusnap

SSCT decided on the Docusnap software solution based on these recommendations, a convincing first impression, and the good price-performance ratio. The IT system house has been relying on the software since 2008. The technical manager reports that the installation and implementation of Docusnap went largely without a hitch. However, it took a while before customer systems could be inventoried automatically and thus viewed in Docusnap. "On the one hand, we had to understand how the inventory worked and what measures could be taken on the customer system in the event of an error. On the other hand, we faced the ch  allenge that the target systems were not located in our network because we are a classic system house that, for security reasons, does not have a permanent connection to remote customer networks."

With the help of Docusnap Discovery Services, introduced in 2016, SCT is now able to easily and conveniently take inventory of remote sites and customer networks. Inventory processes can be carried out automatically at a decentralized location and the results can be transmitted to a central Docusnap server. SCT has further adapted the software to its own needs. Nils Faust, a support employee, learned about the possibility of creating his own data views. This means that the company can, among other things, see cross-customer and defined target states at a glance with a single click. This means that the following questions, for example, can be answered for each customer: Where are which software installations out of date? Where are Windows updates pending? Where will a system stop working due to insufficient free memory? In addition, the data views created by the company are used to prepare for annual customer consultations and are now part of the company‘s daily routine. By using these data views in Docusnap, SCT has been able to significantly increase its sales.