Tropical Island Holding GmbH

Tropical Islands Resort is Europe's largest tropical holiday world, located between Berlin and Dresden in Germany. Guests can spend enjoyable hours or days there at pleasant temperatures of about 26 degrees centigrade. The modern technology of the facility hosting up to 6,500 guests also comprises a large IT infrastructure with some 300 PCs and more than 50 servers. It is not exactly an easy task to document this IT environment so that it is audit-compliant and always up-to-date.

“What we wanted was a reliable and comprehensive overview of our infrastructure,” says Thomas Volmer, IT Manager, describing the motivation for seeking a new software solution. It was not only a question of the network technology itself, but also of all the things around it, as Volmer explains. In other words: Not only the servers and routers, but also all PCs, laptops, and other devices that make up the IT environment. An important requirement was that the software worked without any agents and supplied an up-to-date and reliable overview at any time.

They tested two solutions, one of them an open source program, but were not happy with either of them. At the CeBIT exhibition in Hanover, Volmer finally came across the Docusnap software. “After reading their info material, I was sure that this product provided exactly what we needed.” The IT manager and his team performed some tests all of which yielded positive results. Tropical Island Holding GmbH had finally found what they were looking for.

Support always at hand

Docusnap has been in use at Tropical Islands since 2011. The company now employs all available modules. “The initial installation was not that easy and we had problems with a particular update,” concedes Volmer. However, it did not take long until the Docusnap support was on-site to help overcome the difficulties quickly. This is exactly how he had imagined support from a software provider to be, says Volmer: Competent, reliable, and flexible

Compelling ease of use

The IT team at Tropcial Islands immediately fell for the software thanks to its ease of use: “Even for a beginner who did not know anything about the product before, it was easy right from the start to get the desired infrastructure information,” says Volmer. Some extra work was required in the beginning to obtain meaningful data, but the intuitive user interface of Docusnap tremendously simplified this task. He believes

that it is possible to work efficiently with the program even without in-depth training. And in case one gets stuck, the comprehensive user manual quickly helps to solve the problem.

Reliable license management

Volmer and his colleagues were in for a pleasant surprise when a Microsoft license audit was due. “We were confident before the audit because we are using the Docusnap License Management module,” remembers the IT manager. When the auditor came, we soon saw that our optimism was well founded: “We told him: ‘Let's just press the button now and see in real time whether the licenses in use correspond to the contract situation.’ And it was 100 percent OK.” He says that other products would not deliver the same results.

Volmer advises other companies not to underestimate the IT documentation topic and to address it in a professional manner. “Every infrastructure grows over the years, and with it, the demand for a meaningful documentation of its components increases. I think we had waited a bit too long before we looked for the right software to centralise our infrastructure data.” But in his eyes, this is an issue companies should attach greatest importance to in order to be able to anticipate the demand for the future and thus future investments. Volmer especially recommends Docusnap “because the data retrieved has so much significance.” You get valuable information that can be used to further develop your IT planning.

Docusnap not only facilitated the work for Volmer and his colleagues, they also saved a lot of valuable time they can now use for other important tasks. “It would have been advantageous for us if we had discovered this software earlier.“

Our infrastructure had various challenges in store for us. With Docusnap, we could solve all these issues quickly and reliably.

— Thomas Volmer, IT Manager
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With Docusnap, we can create a central documentation of our entire infrastructure. This overview is an optimum basis for future investments.

Thomas Volmer

IT Manager

Kundenfallstudie

Tropical Island Holding GmbH

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