Maintenance and incident history
The status page displays the maintenance and incident history.
Fujitsu warranty queries currently not possible
from
25.6.2025 10:00
to
Fujitsu warranty queries currently not possible
25.6.2025 10:00
Manufacturer issues are currently preventing warranty queries from being processed.
Certificate expired
from
29.5.2025 22:00
to
30.5.2025 9:45
Certificate expired
29.5.2025 22:00
The SSL certificate used for secure communication between Docusnap365 and external services expired on 29.05.2025. As a result, disruptions may occur in API calls, authentication processes, or integrations.
The certificate validity was reviewed. The SSL certificate in use had expired and was not renewed in time.
30.5.2025 7:30
Upon identifying the issue, the certificate validity was checked. It was found that the certificate had already expired, causing disruptions in communication with external services.
Certificate has been renewed.
30.5.2025 9:45
Upon identifying the issue, the certificate validity was checked. It was found that the certificate had already expired, causing disruptions in communication with external services.
Microsoft Storage Service unstable
from
14.5.2025 15:30
to
15.5.2025 8:00
Microsoft Storage Service unstable
14.5.2025 15:30
Stability issues with Microsoft Storage Service are causing errors in Docusnap365. For example, job execution may fail.
Microsoft service status checked
14.5.2025 16:00
Microsoft is already working on a solution. A timeframe for when this will be available is currently not provided.
Microsoft Azure Storage Service – Stability Restored
15.5.2025 8:00
Microsoft is already working on a solution. A timeframe for when this will be available is currently not provided.
Outage in Offline Activation
from
14.2.2025 10:00
to
14.2.2025 11:00
Outage in Offline Activation
14.2.2025 10:00
The offline activation of Docusnap is currently disrupted. The generation or processing of the activation file is not working.
CORS issue affecting offline activation
14.2.2025 10:30
The disruption is caused by a CORS issue. Requests to process the activation file are being blocked by the browser. We are analyzing the root cause and working on a fix.
CORS issue resolved
14.2.2025 11:00
The disruption is caused by a CORS issue. Requests to process the activation file are being blocked by the browser. We are analyzing the root cause and working on a fix.
Service disruption: Dell Warranty Check
from
28.2.2025 12:00
to
6.3.2025 10:00
Service disruption: Dell Warranty Check
28.2.2025 12:00
The website used for Dell warranty status checks is currently unavailable. This may cause errors or delays when performing warranty lookups.
Intermittent outages of Dell website
28.2.2025 15:00
The Dell website for warranty checks is currently experiencing intermittent outages. As a result, warranty checks cannot be performed. We are monitoring the situation and evaluating possible workarounds.
Warranty checks for Dell switched to REST API
6.3.2025 10:00
The Dell website for warranty checks is currently experiencing intermittent outages. As a result, warranty checks cannot be performed. We are monitoring the situation and evaluating possible workarounds.