Maintenance and incident history
The status page displays the maintenance and incident history.
Limited authentication and availability of online help
from
9.10.2025 12:00
to
9.10.2025 16:45
Limited authentication and availability of online help
9.10.2025 12:00
Due to an issue with an external Microsoft service, users may experience problems logging into Docusnap365 and accessing online help. The issue occurs intermittently.
Investigation in progress - External Microsoft issue identified
9.10.2025 13:30
Microsoft confirms issues with their authentication service. Login and help access are affected. Repeated login attempts may work in some cases. Microsoft is working on a fix.
Issue resolved - Microsoft services available again
9.10.2025 16:45
Microsoft confirms issues with their authentication service. Login and help access are affected. Repeated login attempts may work in some cases. Microsoft is working on a fix.
Service Disruption - Docusnap 365 unavailable
from
21.7.2025 8:00
to
21.7.2025 8:45
Service Disruption - Docusnap 365 unavailable
21.7.2025 8:00
A technical disruption in the infrastructure is currently preventing proper operation of the application.
Problem has been identified and localized
21.7.2025 8:15
Technical investigation of the service disruption revealed an interruption in the system configuration. The affected components were identified and appropriate corrective measures were initiated. The issue was resolved through infrastructure adjustments.
RESOLVED - Service fully restored
21.7.2025 8:45
Technical investigation of the service disruption revealed an interruption in the system configuration. The affected components were identified and appropriate corrective measures were initiated. The issue was resolved through infrastructure adjustments.
Fujitsu warranty queries currently not possible
from
25.6.2025 10:00
to
31.7.2025 10:00
Fujitsu warranty queries currently not possible
25.6.2025 10:00
Manufacturer issues are currently preventing warranty queries from being processed.
Manufacturer access restrictions analyzed
26.6.2025 12:00
Review identified technical restrictions from the manufacturer side. Implementation adjustments are being investigated.
Alternative implementation successful
31.7.2025 10:00
Review identified technical restrictions from the manufacturer side. Implementation adjustments are being investigated.
Certificate expired
from
29.5.2025 22:00
to
30.5.2025 9:45
Certificate expired
29.5.2025 22:00
The SSL certificate used for secure communication between Docusnap365 and external services expired on 29.05.2025. As a result, disruptions may occur in API calls, authentication processes, or integrations.
The certificate validity was reviewed. The SSL certificate in use had expired and was not renewed in time.
30.5.2025 7:30
Upon identifying the issue, the certificate validity was checked. It was found that the certificate had already expired, causing disruptions in communication with external services.
Certificate has been renewed.
30.5.2025 9:45
Upon identifying the issue, the certificate validity was checked. It was found that the certificate had already expired, causing disruptions in communication with external services.
Microsoft Storage Service unstable
from
14.5.2025 15:30
to
15.5.2025 8:00
Microsoft Storage Service unstable
14.5.2025 15:30
Stability issues with Microsoft Storage Service are causing errors in Docusnap365. For example, job execution may fail.
Microsoft service status checked
14.5.2025 16:00
Microsoft is already working on a solution. A timeframe for when this will be available is currently not provided.
Microsoft Azure Storage Service – Stability Restored
15.5.2025 8:00
Microsoft is already working on a solution. A timeframe for when this will be available is currently not provided.