Assitek Srl

Kundenfallstudien
>
Assitek Srl

Assitek Srl is an Italian IT services company that offers its customers support for innovative and powerful solutions to adapt to the ever-changing IT needs in the business world. The company was founded in 2000 in a small premises. Today, Assitek Srl employs ten people and serves SME customers in the hospitality, spare parts, trucking and industrial automation sectors, providing specialized solutions and support in the entire IT field.

The company is divided into several specialized departments, each with its own specific management and expertise. Assitek Srl thus offers consulting, support, and customized services in the areas of cloud IT, security and protection solutions in the IT field, IT systems integration, and support in the design and construction of networks and cabling. In addition to traditional IT, support is also provided remotely to ensure rapid assistance. The focus is put on professional documentation and inventory of the customer‘s IT.

The thing every IT technician fears

“Customer-specific IT documentation was the monster that haunted every one of our IT ­technicians,“ shared a visibly amused Mr. ­Errichiello. ­After all, for ideal customer support, there needs to be detailed documentation of the customer‘s IT and a good overview of the network. Mr. Nicola Errichiello, IT technician at Assitek Srl, became aware of the professional IT documentation solution Docusnap through Internet research. He placed particular emphasis on an easy-to-create IT documentation. Equally important was the possibility to integrate and accelerate his own processes.

“It was love at first sight!“ enthuses ­Nicola, explaining how taken he was with Docusnap and its user-friendly operation from the very first contact. “Docusnap was able to meet our requirements right from the start. The possibility of a free trial facilitated our decision-making process“ says Mr. ­Errichiello.

Integration of Docusnap without problems  

Due to the centralized implementa­tion, the handling of Docusnap at ­Assitek Srl is not quite straightforward, however, the documentation solution runs very stable. There were no problems during the implementation. “The fast and efficient technical support helped us to expand the configuration, and even during COVID, the support was so comprehensive that it responded to our requests to down­size and then upsize the service.“

Faster solution process for ­customers

“Before using Docusnap, it took a long time to gather the necessary information on each customer. With ­Docusnap, this is now much easier and we have more time and resources for other matters,“ said Mr. Errichiello. “Furthermore, our experience has been that our customers are always very satisfied and appreciate the information and documents provided.“  

Assitek Srl documents the customer‘s complete IT upon request to get an overview of the condition of the IT equipment in advance. The result is used to highlight critical issues and create a remediation plan. The clarity impresses both customers and Nicola Errichiello: “Docusnap helps us keep track of all these analyses easily and in a way the customer can understand.“  

The technical support is amazing

According to Nicola Errichiello, Assitek is completely satisfied with Docusnap‘s support. The support team is always available and offers professional advice and support. “We are absolutely satisfied with the support!“.

A clear recommendation for Docusnap

Due to the clear relief in customer documentation and the enormous time savings, Assitek Srl. would ­recommend the use of Docusnap to anyone else. The benefits are not limited to the company: customers are also thrilled with the always up-to-date information levels that Docusnap provides.

  • We are absolutely satisfied with the support!

    — Nicola Errichiello, Microsoft 365 Manager / System Analyst / Sales Manager‍‍

  • —

  • —

I can recommend Docusnap to any ITC team or company that wants to speed up documentation creation and get a plus in documentation services.

‍

Nicola Errichiello

Microsoft 365 Manager / System Analyst / Sales Manager‍‍

Kundenfallstudie

Assitek Srl

■

Weitere Kundenfallstudien

SLG Prüf- und Zertifizierungs GmbH

SLG Prüf- und Zertifizierungs GmbH fundamentally optimized its IT documentation with Docusnap. Instead of scattered Excel lists, a central, automated solution now ensures full transparency and audit security. Learn how the IT team saves time and makes processes more efficient.

Feickert FVB Gruppe

The Feickert group has been a reliable partner in sewer and water pipeline construction as well as in special civil engineering for decades. With a constantly growing IT infrastructure, Feickert was faced with the challenge of finding a cost-effective and functionally comprehensive solution for IT documentation.

POLAR Cutting Technologies GmbH

POLAR Cutting Technologies GmbH was faced with the task of inventoriing and documenting its 80-100 servers and 250 clients without time-consuming Excel lists. With Docusnap, the two-person IT team now carries out automated, scheduled scans, receives detailed reports and saves around 50% of working time. Read more about this in our case study.

GRAWE (Grazer Wechselseitige Versicherung AG)

The GRAWE Group, with around 5,000 employees in 14 countries, needed to standardize its IT documentation in accordance with DORA guidelines and make it audit-compliant. Read how you achieved this in our case study.

Mederer GmbH

With Docusnap, Mederer GmbH (known for the Trolli brand) has created a central solution to always keep track of the entire infrastructure in everyday IT life and at the same time significantly reduce manual processes. Find out more about how Mederer has raised transparency and security to a new level with this efficient documentation solution.

Nolte Küchen GmbH

Nolte Küchen GmbH & Co. KG, Germany's third-largest kitchen manufacturer, was able to document their confusing server landscape more efficiently by using Docusnap. As a result, the IT department was able to meet the requirements of ISO 27001 certification and replace manual, error-prone processes. With Docusnap, the IT infrastructure was optimized more transparently and sustainably.

IFN Schönow e. V.

The IFN Schönow, Institute for Agricultural Reproduction Techniques, was faced with the problem of manually documenting its IT infrastructure in an Access database. Although it was able to display all necessary information, the lack of user-friendliness and inadequate automation options made it necessary to search for a more efficient solution.