Omega Technology GmbH & Co. KG

Omega Technology GmbH & Co. KG, based in Lower Saxony, has been developing and producing plastic components for a wide range of technical applications using injection molding for more than 40 years. The company, which currently employs 140 people, primarily acts as a supplier to the automotive industry, but also supplies the electrical and electronics industry, agricultural industry, consumer goods industry and many more – worldwide.

The customers of the Diepholz-based company appreciate the quality of the products, as the multiple awards and quality honors show. The quality and environmental management is always at the highest and most current level. The company‘s IT department supports a main location and a branch. The IT environment network currently includes 50 servers, 120 clients and many other peripheral and network devices.

Even before using Docusnap, Omega Technology GmbH & Co. KG already performed license management manually, but this involved a great deal of difficulty. Dennis Fischer, head of the company‘s IT department, reports that license management was done using Excel lists, which, however, always contained errors. This approach was very time-consuming and involved a lot of effort. To ensure that information was correct, employees were sent to the computers to manually obtain MAC addresses for issuing licenses, for example. In general, IT documentation was quickly outdated and therefore unusable. Furthermore, the employees were not really motivated to create network plans because the entire operation had to be shut down each time to collect all the necessary information. Overall, the IT department‘s approach was very error-prone. For example, the recorded values did not match the respective computer or were incomplete.

Due to the many difficulties, the company decided to look for a solution that would meet its requirements in terms of license management, information gathering and documentation creation. The search began on the Internet, but Omega ultimately found out about Docusnap at a trade fair. Microsoft had announced a license audit to the company, so software that could cover the company‘s needs was urgently required. Since the end of 2013, Omega Technology GmbH & Co. KG has been relying on the Docusnap IT documentation software. The software was implemented very well and the IT department performed the installation itself. Mr. Fischer reports that the Docusnap manuals are written very understandably and were helpful during the implementation. Over time, the company has made some adjustments to adapt the software even more to its own needs. In this context, Dennis Fischer reports on his satisfaction with the Docusnap support: "In the beginning, we commissioned the support team to do this. [...] So far, every problem has been solved quickly. After we submit a ticket by email, we receive a phone call from support within a very short time and they take care of it. The support is really excellent."

Special feature of Docusnap

When purchasing the software, the IT manager did not expect Docusnap to be so versatile and was very surprised by its flexibility. For example, it can also be used to provide support in areas such as the GDPR. In particular, Mr. Fischer highlights the automated reporting, which is used in the company for more than just simple reports. For example, it is also used to create documents for new employees – with a single click..

Improvements since implementing Docusnap

Since implementing the software solution, the IT department has saved a huge amount of time, which can be used for other important projects. In addition, the IT documentation and data are now always up to date. As a result, professional license management can be carried out. Docusnap automatically takes an inventory of all software products installed in the company and compares them with the purchased license packages. This makes it possible to see at a glance which software products are assigned to which computers and whether there is under-licensing or over-licensing. Even employees outside of the IT department have responded very positively to the use of Docusnap, since all data is now available and they can respond more effectively to requests. Over the years, there have never been any problems with Docusnap updates; their installations have always gone off without a hitch. Over time, the updates have added many new functions, including some that Omega Technology GmbH & Co. KG had requested, which the company views as a very positive thing. Mr. Fischer advises companies facing similar challenges to simply download the test version and try it out for themselves.

Conclusion

For Mr. Fischer and his team, the purchase of the Docusnap IT documentation software has definitely paid off. The problems that previously occurred, for example, in license management, have been eliminated. Thanks to the automated and recurring inventory and documentation, the IT department of Omega Technology GmbH & Co. KG can devote its time to other important projects and also save costs. In particular, the versatility and flexibility of the software greatly simplifies the company‘s daily work.

The support is excellent. So far, every problem has been solved quickly.

— Dennis Fischer, Head of IT
Docusnap simply creates needs that you didn‘t even know you had, but definitely have.

— Dennis Fischer, Head of IT
—

Since we started using Docusnap, we have saved a huge amount of time.

‍

Dennis Fischer

Head of IT

Kundenfallstudie

Omega Technology GmbH & Co. KG

■

Weitere Kundenfallstudien

POLAR Cutting Technologies GmbH

POLAR Cutting Technologies GmbH was faced with the task of inventoriing and documenting its 80-100 servers and 250 clients without time-consuming Excel lists. With Docusnap, the two-person IT team now carries out automated, scheduled scans, receives detailed reports and saves around 50% of working time. Read more about this in our case study.

SLG Prüf- und Zertifizierungs GmbH

SLG Prüf- und Zertifizierungs GmbH fundamentally optimized its IT documentation with Docusnap. Instead of scattered Excel lists, a central, automated solution now ensures full transparency and audit security. Learn how the IT team saves time and makes processes more efficient.

Feickert FVB Gruppe

The Feickert group has been a reliable partner in sewer and water pipeline construction as well as in special civil engineering for decades. With a constantly growing IT infrastructure, Feickert was faced with the challenge of finding a cost-effective and functionally comprehensive solution for IT documentation.

POLAR Cutting Technologies GmbH

GRAWE (Grazer Wechselseitige Versicherung AG)

The GRAWE Group, with around 5,000 employees in 14 countries, needed to standardize its IT documentation in accordance with DORA guidelines and make it audit-compliant. Read how you achieved this in our case study.

Mederer GmbH

With Docusnap, Mederer GmbH (known for the Trolli brand) has created a central solution to always keep track of the entire infrastructure in everyday IT life and at the same time significantly reduce manual processes. Find out more about how Mederer has raised transparency and security to a new level with this efficient documentation solution.

Nolte Küchen GmbH

Nolte Küchen GmbH & Co. KG, Germany's third-largest kitchen manufacturer, was able to document their confusing server landscape more efficiently by using Docusnap. As a result, the IT department was able to meet the requirements of ISO 27001 certification and replace manual, error-prone processes. With Docusnap, the IT infrastructure was optimized more transparently and sustainably.

IFN Schönow e. V.

The IFN Schönow, Institute for Agricultural Reproduction Techniques, was faced with the problem of manually documenting its IT infrastructure in an Access database. Although it was able to display all necessary information, the lack of user-friendliness and inadequate automation options made it necessary to search for a more efficient solution.