Heinemann GmbH

HEINEMANN GmbH, headquartered at Diessen on the Ammersee, southern Bavaria, is a specialist dedicated to consulting and sale of high-comfort heat recovery ventilation systems and central vacuum systems. During the past years, the company sold more than 50,000 high-comfort ventilation units and more than 20,000 central vacuum systems. Due to the strong growth of HEINEMANN GmbH, an IT documentation became necessary in order to always have a current overview of the entire network.

“When I took on the job as system administrator, the main problem was that nothing at all had been documented. There was simply no IT documentation. I did not know which employee had what permissions or who could access which data. In the meantime, we have as staff of about 50, and the company is growing fast. For this reason, I soon realized that I would have to start creating an IT documentation right away because otherwise I would lose the overview”, says Gottfried Stamm, responsible for the corporate IT, about his search for IT documentation software. He found a description of the Docusnap software solution in a reference book on IT documentation. He says that while he did come across other providers during his research, Docusnap was the only software available in German and English.

This is an aspect to which the system administrator attaches great value. After thoroughly studying the information material and a free trial of the software with free support by the Docusnap team, Gottfried Stamm quickly opted for Docusnap. He states that the implementation of Docusnap went smoothly, and normal operation did not reveal any noteworthy usability problems. The software is easy to use and well-suited even for beginners. When questions came up, he contacted the Docusnap Support team which immediately was able to supply a proficient solution. This is a considerable benefit of the Docusnap software that Gottfried Stamm stresses particularly.

Docusnap Relieves the Administrator of Routine Tasks

The use of Docusnap facilitates Stamm's work and relieves him of some daily chores. Since Docusnap has been up and running at his company, the system administrator has always had a full overview: “I can verify precisely where which devices are located, which computer is equipped with which software and / or hardware or how much RAM is available. Whenever a superior wants to know who has which access rights to which directory, it is easy, even for a person who is not an IT expert, to provide this information quite quickly.” He continues that of course, it would also be possible to hand out an excerpt from the Active Directory or from the group policies to the superior, but to be able to read these documents, it takes an IT specialist, he says. What is more, the information is not clearly summarized on a single page.

With Docusnap, however, all pieces of information are well prepared and within reach at any time. All in all, Gottfried Stamm finds that the Docusnap software solution is very user-friendly because it is both clearly structured and easy to use. He was particularly surprised by the broad functionality of Docusnap, as it offers a huge application spectrum to the user, such as inventory, permission analysis, license management, the creation of IT concepts, and much more – and all this for an extremely fair price. Docusnap lightens Stamm's workload. Now, he is no longer compelled to collect the various pieces of information from a lot of different tools. To obtain the necessary information, he can now rely on only one single software product – the Docusnap software solution.

Docusnap Training is an Asset in Itself

Stamm was particularly delighted when he attended one of the 3-day Docusnap standard training courses which are held every year in several German cities by experienced consultants. He stresses that in this training, many things were discussed and clarified which had been quite vague or completely unknown to him before. He thinks that the training is highly recommendable, especially for first-time purchasers. In his opinion, the training delivers a sound introduction and comprehensive insight into the product. After attending the training course, Stamm was able to understand the interrelations within the software much better than before. Moreover, the participants save much time, since the training conveys the knowledge needed to work smoothly with the product. This way, you don't have to learn the product yourself, but get a hands-on introduction by the consultant. The training consists of three parts (Introduction to IT Documentation, Docusnap Beginners Training, and Docusnap Training), each of which can be booked separately, so Gottfried Stamm recommends that every Docusnap user attends a training course, as even professionals can benefit from it.

Summary

With Docusnap, HEINEMANN Gmbh has finally found a software solution which relieves their IT manager from lengthy and tedious routine work. Thanks to the software, the system administrator now has a comprehensive overview of the IT infrastructure. Now, Stamm has a tool at hand which enables him to gather and manage all information centrally over the network.

Docusnap considerably lightens the user's workload. You don't have to gather the data from a lot of different tools any longer. With Docusnap, all desired information is optimally prepared and within reach at any time.

— Gottfried Stamm, System administrator
—
—

Thanks to Docusnap, we now have a much better overview of our IT infrastructure. Moreover, Docusnap delivers all necessary information in real-time.

‍

Gottfried Stamm

System administrator

Kundenfallstudie

Heinemann GmbH

■

Weitere Kundenfallstudien

SLG Prüf- und Zertifizierungs GmbH

SLG Prüf- und Zertifizierungs GmbH fundamentally optimized its IT documentation with Docusnap. Instead of scattered Excel lists, a central, automated solution now ensures full transparency and audit security. Learn how the IT team saves time and makes processes more efficient.

SLG Prüf- und Zertifizierungs GmbH

Feickert FVB Gruppe

The Feickert group has been a reliable partner in sewer and water pipeline construction as well as in special civil engineering for decades. With a constantly growing IT infrastructure, Feickert was faced with the challenge of finding a cost-effective and functionally comprehensive solution for IT documentation.

POLAR Cutting Technologies GmbH

POLAR Cutting Technologies GmbH was faced with the task of inventoriing and documenting its 80-100 servers and 250 clients without time-consuming Excel lists. With Docusnap, the two-person IT team now carries out automated, scheduled scans, receives detailed reports and saves around 50% of working time. Read more about this in our case study.

GRAWE (Grazer Wechselseitige Versicherung AG)

The GRAWE Group, with around 5,000 employees in 14 countries, needed to standardize its IT documentation in accordance with DORA guidelines and make it audit-compliant. Read how you achieved this in our case study.

Mederer GmbH

With Docusnap, Mederer GmbH (known for the Trolli brand) has created a central solution to always keep track of the entire infrastructure in everyday IT life and at the same time significantly reduce manual processes. Find out more about how Mederer has raised transparency and security to a new level with this efficient documentation solution.

Nolte Küchen GmbH

Nolte Küchen GmbH & Co. KG, Germany's third-largest kitchen manufacturer, was able to document their confusing server landscape more efficiently by using Docusnap. As a result, the IT department was able to meet the requirements of ISO 27001 certification and replace manual, error-prone processes. With Docusnap, the IT infrastructure was optimized more transparently and sustainably.

IFN Schönow e. V.

The IFN Schönow, Institute for Agricultural Reproduction Techniques, was faced with the problem of manually documenting its IT infrastructure in an Access database. Although it was able to display all necessary information, the lack of user-friendliness and inadequate automation options made it necessary to search for a more efficient solution.