IT Documentation

The CMDB that documents your IT for you

Docusnap365 captures hardware, software and networks automatically, detects dependencies and delivers up-to-date IT documentation at all times. AI-powered and with over 25 scan modules.

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CMDBOverview

Central data repository

One inventory for your entire IT infrastructure

Over 25 scan modules capture your IT infrastructure automatically and bring on-premises and cloud environments together in a single CMDB. Business structures, dependencies and responsibilities complement the technical inventory. The result is a central knowledge base for the organization, so you make decisions on data instead of gut feeling. The AI chat lets you query that data in natural language.

InventoryObject overview

Structured

Traceable

Extensible

Always up to date

Relationship graphDependencies

Dependencies

Make relationships between IT components visible

Collecting individual objects is not enough. A CMDB becomes valuable when it also understands how they connect. Docusnap365 detects the relationships between IT components automatically and displays them graphically. Which server is connected to which switch? Which application runs on which virtual machine? The relationship graph answers these questions at a glance. And before any planned change, the dependency analysis shows which systems are affected. That way you prevent outages instead of explaining them after the fact.

Automatic detection

Docusnap365 detects the relationships between IT components during the inventory, with no manual effort.

Graphical view

Dependencies are displayed visually, so you see at a glance how your infrastructure fits together.

Critical connections

Flag connections that need special attention in case of an outage, directly in the documentation.

IT maps

Topology maps, network maps and more, straight from the CMDB

Docusnap365 generates topology maps, network maps and routing maps from the inventoried data. The maps update with every scan and can be exported as Visio or PDF. Your admins spend less time on documentation and more on operations. New team members understand the infrastructure right away.

IT mapsNetwork map

Flexibly extensible

Your CMDB, your rules

Docusnap365 documents the infrastructure automatically. Everything else is up to you.

Bulk import

Import existing data straight into the CMDB, without creating every record by hand.

Custom object types

Create your own object types and fields that match your IT landscape exactly.

Manual relationships

Add relationships between objects manually where automatic detection cannot reach.

File attachments

Upload additional files such as contracts, manuals or configuration files directly to the relevant objects.

AI chat and MCP

Ask questions about your documentation in natural language. The AI chat searches the CMDB and returns context-aware answers.

AI chat

Ask your IT documentation

The AI chat searches the CMDB and responds in natural language. Instead of setting filters or building a report, just ask the question directly.

Which servers are at the Munich site?

42 servers at the Munich site, 31 of them virtual on four hosts. Three systems have not reported in over 60 days.

Which Windows servers are running without support?

Seven servers are running Windows Server 2012 R2, which went out of support in October 2023. Four of them carry production workloads.

Which systems depend on the switch in server room 2?

14 systems, including two virtualization hosts with 31 VMs. A switch failure would also affect the production ERP instances.

Who last changed the firewall rules?

The last change is logged in the journal on September 3, 2026. The object was previously updated in June.

Where is SQL Server 2016 still running?

Four instances on three servers, two of them hosting ERP system databases. One instance is running without a current backup.

Suggestions

Show me every device on my network.

Who has access to which shares?

How do I keep my IT documentation up to date?

Create an emergency handbook for me.

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Compliance

Traceably documented when it counts

Audits, security incidents or a change in management: anyone responsible for IT needs documentation that proves who changed what and when. Docusnap365 delivers that traceability with no extra effort, because it is built into the platform. ISO 27001, NIS2 and cyber insurance policies require up-to-date IT documentation. Because Docusnap365 creates it automatically, your next audit will not be a special project.

Journal

Every change to an object is logged. The journal answers the question “Who changed what and when?” in seconds.

Ownership

Assign IT components to the responsible people. That way it is always clear who is accountable for what.

Logging

Inventory runs and system events are logged automatically and can be reviewed at any time.

Permissions

Define who can view and edit which parts of the documentation. Granular and traceable.

Frequently asked questions about IT documentation with Docusnap365

Which areas of the IT infrastructure does Docusnap365 capture automatically?

Docusnap365 inventories various areas of the IT infrastructure with over 25 scan modules: servers, clients, network components, virtualization and directory services. Which modules are used depends on your environment.

How does Docusnap365 detect the relationships between IT components?

During the inventory, Docusnap365 captures the connections between objects alongside the objects themselves. Network connections, virtualization assignments and software installations are automatically mapped as relationships in the CMDB.

Can existing data be imported into Docusnap365?

Yes. The CSV bulk import lets you migrate existing datasets into the CMDB. You can also create custom object types and fields, so data beyond automatic discovery has a place too.

What do AI chat and MCP mean in Docusnap365?

The AI chat lets you ask questions about your IT documentation in natural language. Docusnap365 searches the CMDB and returns context-aware answers. MCP (Model Context Protocol) extends integration options with external AI systems.

How does Docusnap365 support compliance requirements?

Docusnap365 logs changes in the journal, lets you assign ownership, and controls access through a permissions model. These features deliver the evidence that audits and regulatory reviews require.

IT documentation that works, not just exists

Try Docusnap365 and see in your own environment what automatic inventory, dependency detection and IT maps make of a CMDB.